keep together and safe with your family and those around you. Consider any vulnerable or elderly neighbours and make sure they are aware of the situation
have an emergency 'grab bag' prepared
take all warnings seriously, stay alert, and monitor the ongoing situation
switch off all electrical and gas appliances at the mains - make sure you know how to do this quickly
Block downstairs toilets and drains to prevent back flow of sewage - use a sandbag or a strong bin bag filled with soil.
move important items to a high and safe place within the home
drive carefully - visit the AA website (external link) for advice on driving in in heavy rain, floods and standing water
Try to detail how the flood happened. Flood water can rise and recede very quickly so a timeline of events, and photos of the flooding, this can help insurers to understand and validate any claim.
Don’t
don’t enter flood water. Only six inches of fast flowing water can knock a person over and there may be unseen hazards – uncovered manholes, sharp edges and unstable surfaces may be hidden beneath the surface.
don’t drive through flood water. Less than two feet of water can be enough to float a car and beneath the water may be hidden hazards such as sudden drops, debris and fallen power lines.
don’t come into contact with flood water – it is often contaminated with sewage and other substances. Wear rubber gloves and boots, and wash thoroughly if you do accidentally come into contact with flood water.
don’t ever attempt to swim through flood water. You may be swept away and being a strong swimmer will not protect you from being struck by flowing debris.
don’t re-enter a flooded area until you are advised it is safe to do so.
don’t enter a property that has been flooded unless you are sure it is structurally safe – if in doubt it should be checked professionally.
don’t turn on your electricity or gas supplies until they have been checked by a qualified electrician/engineer. Be aware of gas leaks – do not smoke or use open flames.