Flooding and drainage

Information and guidance on reporting and managing floods.

Advice after a flood


  • make sure the property is safe before you enter
  • switch off the electricity supply at the fuse box, if it is safe to do so. If there is evidence of water inside the fuse box or if there are signs of arcing or overheating, seek professional advice
  • unplug damaged electrical appliances and move all portable ones away from the area affected by flooding
  • arrange for other services, such as gas, to be switched off. Don't turn on gas or electricity supplies without checks being undertaken by a competent person. Ask your insurer for advice about re-commissioning supplies and checking any appliances which may have been affected.
  • remember to take care of your own wellbeing and don't try to tackle everything at once
  • flooding health guidance and advice for the public can be found on the Public Health England website (external link) This includes advice on, contaminated flood water, the danger posed by carbon monoxide fumes from the indoor use of generators to dry out buildings, mental health following flooding, and mould and health
  • follow advice on cleaning up after a flood on the Flood Guidance website (external link) and remember to protect yourself and your family
  • discard any food that has been in contact with flood water
  • contact your insurer and retain damaged goods You may need evidence of the items damaged by the flood. Try to store all items for possible inspection by your insurers, prior to disposal


  • use candles to guide you when entering the property
  • assume the electricity in a flooded property is off
  • touch any electrical appliances, cable or equipment if you are standing in flood water or if they are sitting in water
  • use any mains powered electrical appliances in areas affected by flooding until advised by a registered electrician that it is safe to do so
  • go near any exposed wiring, as it may still be live
  • start to clean up or carry out repairs until you are sure it is safe to do so