Accessibility statement for My Surrey Heath

Accessibility information for My Surrey Heath.

This accessibility statement applies to My Surrey Heath (external link).  

This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Contrast is insufficient on some parts of this website
  • Some links are only distinguishable by colour
  • Some image elements are missing alternative text
  • Some documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and aim to get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact (link sends e-mail) or call 01276 707100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(external link).

Contacting us by phone or visiting us in person

We have an audio induction loop system in our Contact Centre.

Find out how to contact us.

Technical information about this website’s accessibility

Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Documents published after 23 September 2018. 

Issues include:

  • Missing headings or headings that don’t follow a logical order - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • Missing titles - This fails WCAG 2.1 success criterion 2.4.2 (Page Titled)
  • Default language not specified - This fails WCAG 2.1 success criterion 3.1.1 (Language of Page) 
  • Some links to other websites may not be fully accessible - This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context)
  • Some images may not have alternative text - This fails WCAG success criterion 1.1.1 (Non Text Context)
  • Some tables, including nested tables, may not be easily readable - This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence)

Disproportionate burden

Documents published after 23 September 2018. 

We’ve assessed the cost and resources required to fix all our documents and to check every document before it is published. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will review this assessment each year. 

Content that’s not within the scope of the accessibility regulations


The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. Online maps are integrated into the My Surrey Heath application. The purpose of these maps is to provide contextual location data (such as a ward boundary) alongside written textual descriptions. Due to the nature of maps, these are not able to be accessible, although where appropriate are augmented by written text. The maps are not designed for navigation purposes and are thus exempt from the accessibility regulations.

What we’re doing to improve accessibility

We will continue to review My Surrey Heath to ensure compliance is maintained, reviewing every six months.

Preparation of this accessibility statement

This statement was prepared on 19 January 2022. It was last reviewed on 19 January 2022.

This website was last tested 20 January 2022. We tested the site using Power Mapper (external link)