This accessibility statement applies to ModernGov. This system is mainly used for information related to Surrey Heath Borough Councillors, Council meetings, agenda and minutes. This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader we’ve also made the website text as simple as possible to understand AbilityNet (link is external) has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: most documents are not fully accessible to screen reader software Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email email@example.com (link sends e-mail) call 01276 707100 We’ll consider your request and aim to get back to you within 10 days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact firstname.lastname@example.org (link sends e-mail) or call 01276 707100. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link). Contacting us by phone or visiting us in person We have an audio induction loop system in our Contact Centre. Find out how to contact us. Technical information about this website’s accessibility Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (link is external) AA standard, due to ‘the non-compliances’, listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Documents published after 23 September 2018. Issues include: Missing headings or headings that don’t follow a logical order - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) Missing titles - This fails WCAG 2.1 success criterion 2.4.2 (Page Titled) Default language not specified - This fails WCAG 2.1 success criterion 3.1.1 (Language of Page) Some links to other websites may not be fully accessible - This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context) Some images may not have alternative text - This fails WCAG success criterion 1.1.1 (Non Text Context) Some tables, including nested tables, may not be easily readable - This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence) Disproportionate burden Documents published after 23 September 2018. We’ve assessed the cost and resources required to fix all our documents and to check every document before it is published. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will review this assessment each year. Content that’s not within the scope of the accessibility regulations PDFs and other documents The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018(link is external) if they’re not essential to providing our services. Live video We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations(link is external). Maps The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. What we’re doing to improve accessibility We are working to improve the accessibility of documents that are inaccessible. Preparation of this accessibility statement This statement was prepared on 24 January 2022. It was last reviewed on 11 July 2023. This website was last tested on 2 May 2023. We tested this website using Wave, Axe Tools, screen readers (NVDA/Narrator) and a manual keyboard (against WCAG guidelines). We tested a sample of pages based on the most popular from our analytics data. We also use Site Improve to monitor accessibility. This tests all pages on the website.