Accessibility statement for Adelante

Accessibility information for Adelante. Adelante is the system we use to take online payments.

This accessibility statement applies to the Adelante. We use Adelante to take online payments.

This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand.

AbilityNet (external link)has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Contrast is insufficient on some parts of this webpage
  • Headings aren't structured
  • Form control don't have a label but they do have a title
  • This form has no Aria landmarks

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and aim to get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.support@surreyheath.gov.uk(link sends e-mail) or call 01276 707100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(link is external).

Contacting us by phone or visiting us in person

We have an audio induction loop system in our Contact Centre.

Find out how to contact us.

Technical information about this website’s accessibility

Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1(link is external) AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast is insufficient.

This fails WCAG 2.1 success criterion (Contrast Minimum). 

The page has no heading structure.

This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels)

Form control don't have a label but they do have a title

This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 3.3.2 (Labels or Instructions)

No page regions or Aria landmarks

This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and 2.4.1 (Bypass Blocks)

What we’re doing to improve accessibility

Add text 

Preparation of this accessibility statement

This statement was prepared on 24 January 2022. It was last reviewed on 24 January 2022.

This website was last tested on 24 January 2022. We tested it using WAVE Web Accessibility Evaluation Tool(link is external).