Paying your Council Tax

Forms

Worried about making your Council Tax payments due to Coronavirus?

Currently there are no plans to freeze Council Tax payments. 
 
However if you are concerned about meeting the April instalment please follow the below advice:
Given the current situation, Council Tax debt enforcement has been put on hold for the moment, and upcoming reminders issued to Council Tax payers where the correct instalment has not been paid will be focused on giving advice. No Court action will result as a consequence of the issue of the April reminder.
 
The Council does also have a Council Tax Reduction scheme available to those on low income with limited savings. If you are claiming Universal Credit and need to complete an application form for the Council Tax Reduction Scheme, go here and submit it to SHBC.
 

Payment Information

Direct Debit

Paying by Direct Debit not only saves you time and hassle, it is also the most cost effective method for the council. Over 70% of Council Tax payers currently pay this way.

Paying by Direct Debit is also much cheaper for the Council as it saves substantial administrative time and expense processing cash and cheques. Such savings help keep the Council Tax as low as possible and fund vital local public services.

Arranging to pay your Council Tax by Direct Debit could not be easier. Please telephone 01276 707100 and have your bank account details to hand of the account to be used to pay the Council Tax, we will set up your Direct Debit whilst you are on the telephone to us. You can choose from a monthly instalment date of either the 2nd or the 16th. 

If your bank account needs more than one authorised signatory to approve any new transaction, you will need to make the request for a Direct Debit in writing - Download a Direct Debit Form and post it back to us. You can also get a form from our offices.

 

Credit and Debit Cards

Telephone our 24 hour automated payment line on 03300 884693 to pay using your Visa, Master Card, Maestro, Solo or Delta cards. Please note we do not accept American Express, Diners Card or JCB cards.

Automated Telephone Payment System

You can pay your Council Tax using the 24 Hour Automated Telephone Payment System on 03300 884693. You may pay using Delta, Maestro, MasterCard, Visa or Switch credit / debit cards.

Pay by Telephone Banking, Home Banking via the internet or Standing Order

Your bank will ask for our bank details which are:-

Sort Code 62-24-36
Account Number 00000000

You must also tell the bank your Council Tax account number which will be shown on your bill and that the payments are made to National Westminster Bank PLC for the credit of Surrey Heath Borough Council.

Through a bank

Your bank may offer the "Faster Payment" scheme or similar online payment option from your current account. If using the Faster Payment scheme you will need to quote our bank details which are

  • Sort Code 62-24-36
  • Account Number 00000000

And

  • Your Council Tax Reference

If making an international payment you may need to quote the council’s bankers International Bankers Number (IBAN). The IBAN is: GB55NWBK60042046079254

Post a Cheque

Write your Council Tax account number on the reverse of your cheque and send it to the Council. Cheques should be crossed and made payable to Surrey Heath Borough Council. Please be aware it is Council policy NOT to accept post-dated cheques. This payment option may be discontinued.

At a Post Office 

Please note this service was discontinued on 15th December 2017. This does not affect payments made using a Freepay card.

 
Other related Information

Missing Payment

If you have made a payment that is not showing on your council tax account please complete a Missing Payment Enquiry online form and we will contact you if we are unable to find the payment and credit it to your account.

When do I need to pay?

Your Council Tax bill will explain when you need to make your payments. Payment is due by monthly instalments on the 2nd  or 16th of the month. Remember the 16th is only available if paying by Direct Debit. For annual bills received in March, you can opt to pay by 10 or 12 monthly instalments.

When will my payment show on my account?

Direct Debit payments will be credited to your Council Tax account the next working day.

For all other payments you must allow extra time for the payment to reach us. Payments made through a bank can take up to 6 working days to be received by the Council. Please bear this in mind or you could receive a reminder.

Council Tax - Free Text Message Reminder Service

Council Tax pays for vital local services provided by SHBC, Surrey County Council, Surrey Police and the Parish Councils.
 
To ensure we collect this tax we issue reminders by post very promptly if the correct payment is not made on the due date.
 
From April 2020 Council Tax payers can choose to have a free reminder sent by text message prior to any recovery letters being issued.
 
This will not only give you a convenient, timely reminder, but will save on paper and postage costs for the Council, and be more environmentally friendly.
 
If you would like to sign up to this service, please email revenues@surreyheath.gov.uk with your mobile number and your Council Tax account number (which can be found on the bill dated 10 March 2020) and we will do the rest.