Statement following overflowing bins in Camberley

Following reports that street bins in Camberley town centre were not emptied at the weekend; we've been asked to share this short statement by Amey, who are the contractors responsible for emptying the bins and street cleaning of the town centre. 

“We would like to apologise to the residents of Camberley for not emptying litter bins in the town centre last weekend. One of our operatives was unable to attend work and as a result the litter bins were unintentionally missed. As soon as we were made aware, we arranged for this to be rectified immediately. We are reviewing our processes to ensure this doesn’t happen again.”

Surrey Heath Borough Council is aware that this is not the first time there has been an issue with bins being emptied in the town centre and together with Amey and our partners Joint Waste Solutions are reviewing all processes avoid a repeat of these issues. 

Councillor Colin Dougan, Portfolio Holder for Environment and Health said: "Firstly I’d like to apologise to residents and businesses for the overflowing bins last weekend. We are working with our partners and are holding contractors to account for the services they deliver. We will continue to rigorously monitor Amey to ensure they fulfil their contractual obligations and take appropriate action where they fail to do so. What was good to see at the weekend was that as a result of residents reporting overflowing bins staff working in other locations prioritised our town centre and bins were emptied late afternoon on Sunday. I'm grateful to all those staff who worked outside their normal hours to resolve the situation."

You can report an overflowing street bin on the Joint Waste Solutions website (external link).