Community alarms and telecare

We offer a personal alarm service which provides emergency assistance and reassurance for those wishing to continue to live independently at home.

Support at the touch of a button 

Press the button on the unit or a discreet device worn around the neck or wrist to alert our 24 hours Monitoring Centre. Our operators will establish if any assistance is required, and if necessary will contact a nominated responder or the emergency services. A working telephone line is required, although alternative solutions are available for those without one. 

Who the service is for 

Community alarms are designed to support people of any age who may feel vulnerable in their home. This can include older people, those with a physical, sensory or learning disability, those at risk of falling, patients who have recently left hospital, or victims of crime who would benefit from extra peace of mind. 

Tailored to your needs 

To offer additional support, a range of telecare sensors can be wirelessly linked to your alarm. They include: 

  • Environmental sensors such as smoke, heat and carbon monoxide detectors which can help keep you and your home safe. 
  • Wellbeing sensors such as medication dispensers, fall detectors, epilepsy sensors, bed, chair and movement detectors, which may assist you in living independently. 

When you join the service our Community Alarms team will visit you at home, where they will discuss your requirements and identify the most appropriate equipment to suit your needs.  

Once signed up, routine visits are arranged to make sure the service continues to meet your requirements. 

Home from hospital

For someone recently been discharged from hospital we may be able to provide a community alarm free of charge for a period of six weeks to help them settle back in at home. After this period our standard charges apply. 

Sign up

We work with Runnymede Borough Council to provide this service. The Community Alarms service is currently available for £4.90 per week.  

Telecare sensors are available for a small additional monthly charge. Payment is made by monthly direct debit and clients or nominated family members can be responsible for payments. 

The service can be arranged by you or by someone else on your behalf. Complete the online community alarm and telecare registration form on the Runnymede Borough Council website (external link) or contact our team on 01932 425865. 

It may be possible to have a community alarm funded through adult social care. To request an assessment and find out more contact Surrey County Council Adult Social Care (external website).