Social media the council uses
Facebook is a free social networking service. The council uses Facebook to connect and interact with local residents and businesses through informative posts, photos and videos.
The council has several Facebook accounts, including:
X
X (formerly Twitter) is a free online social networking service that enables its users to send and read messages of up to 280 characters.
The council has a number of X accounts covering different service areas, these include:
- Surrey Heath Borough Council X (external link)
- Camberley Theatre X (external link)
- Surrey Heath Museum X (external link)
YouTube
YouTube is a video-sharing website on which users can upload, view and share videos. The council produces video material of events and to help promote new services.
Visit the Surrey Heath Borough Council YouTube account (external link)
Nextdoor
Nextdoor is a free hyperlocal social media platform where people connect with those in the neighbourhood they live in. The council uses Nextdoor as a public service to connect and interact with local residents in Surrey Heath through informative posts, photos and videos.
Visit the Surrey Heath Borough Council Nextdoor account (external link)
Linkedin is a free online professional networking platform which allows individuals and organisations to connect and share information. The council has a LinkedIn page where it shares relevant information with local people and businesses, and also posts job vacancies.
Visit the Surrey Heath Borough Council LinkedIn page (external link)
Instagram is a free social networking service. The council uses Instagram to connect and interact with local residents and businesses through informative posts, photos and videos.
Visit the Surrey Heath Borough Council Instagram page (external link)
Statement on using our social media platforms
Last reviewed: May 2025
We’re happy to help you in any way that we can and look forward to seeing your views and feedback via social media.
However our social media platforms are not designed as a way to report issues to us.
Issues should be reported via the website. Alternatively you can call our contact centre on 01276 707100 or email contact.centre@surreyheath.gov.uk (link sends email).
This helps us track the number of incidents reported, and allows us to learn from them and improve our service to you.
To report a non-urgent police matter call 101. Always call 999 in an emergency.
House rules
All users must comply with the social media platform’s Terms of Use as well as the following:
You are wholly responsible for any content you post including content that you choose to share.
We will remove, in whole or in part, posts which we feel are inappropriate.
We will report and remove any social media profiles that are set up using Surrey Heath Borough Council imagery without permission.
We reserve the right to immediately remove or hide posts, comments or private messages from our social media platforms that contain the following in any format:
- graphic, sensitive or offensive imagery
- abusive or obscene content
- discriminatory content
- deceptive or misleading information, spreading misinformation, disinformation or malinformation
- comments that are off-topic and not related to the post content
- public posts that mention council staff by name
- public posts which make derogatory comments or accusations about individual officers or councillors
- public posts which refer to private details about council staff or councillors which are irrelevant to their roles
- content in violation of any intellectual property rights
- content in violation of any law or regulation
- spam (persistent negative and/or abusive posts in which the aim is to provoke a response)
Before removing posts, the council reserves the right to take screenshots of the relevant posts/comments/messages and store these for our records in accordance with the council’s privacy policy, to record why the post was removed.
Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.
Before banning a user, we will issue a warning via private message to let them know the reason their post has been removed and advising them of our action should they persist.
We reserve the right to challenge and correct inaccurate or misleading information published by reporters, bloggers, or other third parties, and where appropriate, we may escalate concerns to the Independent Press Standards Organisation (IPSO).
If you see a post that seems inappropriate, please use the report feature to flag it for moderation.
Responding to users
We’ll do our best to respond to all enquiries within two working days, but in most cases it will be quicker than that.
We’ll try to help you, or direct you to people and/or departments who can, wherever possible.
Please note that our social media platforms are only moderated on weekdays between 8.30am and 5pm (8:30am until 4:30pm on Fridays). We’ll deal with posts sent outside of this time as soon as possible when working hours resume.