General Reopening Information

To reduce transmission of COVID-19 after lockdown, the Government has implemented a phased re-opening of town centres and high streets with its 4 step roadmap out of lockdown
From 12 April 2021 (Step 2 of Roadmap), hospitality venues will be allowed to serve people outdoors. There will be no curfew and alcoholic drinks do not need to be accompanied by a substantial meal. Customers, however, must order, eat and drink whilst seated (“table service”). Wider social contact rules will apply in all these settings to prevent indoor mixing between different households.

Eating and drinking from 12 April 2021

  • Outdoor service only 
  • Table service only (for ordering, consumption and payment)
  • Maximum of 2 households or up to 6 people from different households
  • Social Distancing requirements will apply (2m or reduction to 1m with mitigation)
  • Customers must wear face coverings when passing through permitted indoor areas e.g. to use the toilet.


  • As more people spend time in your outside space, please consider your neighbours and how they may be affected by noise, in particular.
  • Comply with your Premises Licensing Conditions in relation to your opening hours.
  • Amplified or live music should be avoided outside or in temporary structures where it could disturb neighbouring residents.
  • Consider putting signs up to remind your customers to be considerate of your neighbours.
If you are a business that is re-opening, there are important steps you must take to reduce risk of infection within your premises – these are outlined below.  
SHBC Officers and SHBC’s COVID Marshals will continue to make regular visits to premises to provide advice and to monitor compliance with business restrictions.

Preparing your business

Update on Contact Tracing: Maintaining records of staff, customers and visitors to support NHS Test and Trace.
Please see the link for government guidance on contact tracing (Annex A of the webpage has full list of businesses and venues that must display the NHS Test and Trace QR Code poster.

Food Premises Registration

Ensure that Surrey Heath Borough Council has up to date information in relation to the ownership of your business.
Notify us of any change to your business activities, including the introduction of any new delivery or takeaway service. 
You can update your information via visiting the Food Businesses webpage.

Social distancing

Social distancing is an effective way to reduce the spread of Covid-19, and its implementation will reassure staff and customers that the business is doing its utmost to keep them safe. Further advice on social distancing can be found here.
To reassure your customers, display the “Staying Covid-19 secure” poster in a prominent location.