Unsure which way to turn?
Are you struggling to put food on the table, worried about bills mounting up or feeling isolated?
We can help. You can contact 01276 707100 or email firstname.lastname@example.org and we will help you access the support you need.
For confidential guidance on the help that is available, you can also call Citizens Advice Surrey Heath on 01276 417900.
Household Support Fund
The Household Support Fund was announced by the Government in October 2021 and aims to provide support to vulnerable households in need of support this winter.
Awards can be given for essential household expenses such as food, energy and water or for one-off essential items such as winter clothing. Grants of £50 (individual) and £80 (family) are available.
Second applications to the fund are now being accepted.
You may qualify for help if you live in Surrey Heath and any of the following apply to you:
- You are on a low income
- You are in receipt of means-tested benefits eg Universal credit or Pension Credit
- Your children receive free school meals
- You are struggling to pay your essential household bills
Applications are subject to approval, CASH may need to contact you for additional information and will aim to process applications within 10 working days. Over the holiday period we will endeavour to process applications as quickly as possible, but due to demand the 10 day turnaround cannot be guaranteed.
If you need the support of a food bank, you can get a food bank voucher from a front line professional, such as a doctor, social worker, adviser at Citizens Advice, Frontline, SHBC’s Housing/Family Support/Welfare team, Surrey County Council’s Children’s and Adult Social Care teams, Accent and other social housing providers or the police.
Your nearest Citizens Advice can often refer you if you do not have contact with the police, doctor or a social worker. They will ask you about your circumstances, income and needs, and will ask if it is just you that needs food or if you also have a family to feed
Free Food Stall
Are you worried by debt to your Gas or Electricity supplier?
Project Wenceslas was set up by Woking Lions Club to help the people of Woking and surrounding areas who may be struggling to pay their fuel bills and have possibly built up debt to their energy supplier.
Money is collected from people who are awarded the Government’s Winter Fuel Allowance but who choose to donate it to those in Fuel Poverty. For residents in Surrey Heath
it is administered through Citizens Advice Surrey Heath
Small grants are available to individuals who make an application and who meet certain criteria, thanks to Woking Lions.
CASH can also help you find a cheaper supplier. By supplying details about your current energy provider and tariff, they can run a price comparison check and talk you through the results, possibly making your energy costs cheaper for you moving forward.
Test and Trace Support Payments
Surrey Heath will be delivering financial support for those self-isolating as part of this Government funded scheme who live in the Surrey Heath Borough Council area.
In certain circumstances, if you are required by law to self-isolate from 28 September 2020 you may be supported by a payment of £500.
SHBC works in partnership with The Hope Hub
, a charity working to prevent and end homelessness in Surrey Heath.
Free period products at Surrey Heath libraries
Surrey County Council has launched a ground-breaking initiative with charity Binti
, to provide free period products in locations across Surrey.
Donation bins and collection boxes, where residents can help themselves to pads if needed, can be found in selected libraries across Surrey, including Camberley
and Frimley Green
A Binti app is available to download on the Apple app store
for IOS users or the Google Play store
for Android users, so people can find the nearest location where free period products are available to collect and where you can donate.
For individuals affected here are the links to the relevant information and advice from the government;
Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.
Independent advice on how to ensure you get the help that is being provided by the Government can be accessed on the Policy in Practice website
We want to reassure our residents and businesses that you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).