Coronavirus Information

Header title Coronavirus information

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We are working hard to help staff and residents stay well during the outbreak of Coronavirus.  

We are in regular contact with partners including Public Health England, Surrey County Council and neighbouring borough councils to ensure information and advice is shared with residents in a timely manner. 
We are planning for various potential Coronavirus-related scenarios to ensure we are ready to deal with them as a Council, to help ensure health and safety of residents as far as possible.   

Some of the steps we are taking are summarised below: 

For residents, we are  

  • sharing the health advice and information from the Government and Public Health England through a variety of channels, including social media (Facebook and Twitter) and our website. 
  • equipping staff who are customer facing/make home visits with relevant supplies including hand sanitiser/gloves/wipes. 

Department-specific information 

Contact Centre

Surrey Heath Borough Council offices are currently closed to the public until further notice due to the Coronavirus guidelines. Following Government guidance on the restriction of non-essential contact, this measure has been taken to protect the heath and safety of SHBC staff and members of the public.
Please do not attend the Council Offices as you will not be seen in person. 
Many services can be carried out online via our website (
If you have a query, you can email, or call 01276 707100 (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).
Thank you for your understanding.

Community Services 

  • increasing the capacity of our Meals at Home service.  
  • working closely with hospitals to support discharged patients 
  • increasing interior cleaning of our Community Transport vehicles. 
Our Windle Valley Day Centre is now closed to the public. This decision has been taken in order to protect those who are most at risk. It is being used as a hub to coordinate support to vulnerable residents. Those who would have used our centre for meals or support will be provided with alternative support including meals through our Meals at Home service.

Surrey Heath Prepared

Surrey Heath Prepared has been set up by voluntary groups and SHBC to coordinate support to those self-isolating and the isolated across the borough.  If you need support in any way please visit or ring 01276 66798.

Please also contact this group if you would like to volunteer. 


We are making temporary changes to our parking operations.

  • Knoll Road multi-storey car park will be closed from 8pm on Friday 27 March 2020. The open air surface area of this car park will remain open. Restricted bays such as those for Disabled users and Community Transport buses will still be enforced.
  • All other council-owned car parks will remain open and operate free of charge from Thursday 26 March 2020 and throughout this period.
  • All permit holders, both car park and on-street residential, will have their permits automatically extended to cover the period where parking is provided for free.
  • We will not be processing new car park or residential parking permit applications during this period.
  • Our civil enforcement officers will only enforce parking in the interests of public safety. 

Waste and Recycling 

Benefits and Council Tax 

Family Support Programme

Families who are working with the department are being contacted by their coordinator before every visit to check if they or anyone if their family are experiencing symptoms.
The SHBC offices are not open to visitors - a phone/email service is being offered to relevant families.
Home visits are being kept to a minimum with many visits happening virtually.
Staff are assessing their own health situation on a daily basis.

Building Control

is running a ‘virtual service’ (no site visits being carried out). 

Environmental Health

This department remains open, following government advice to reduce face to face contact a phone/email contact service is being offered.
Non-essential visits will not take place. 
Site visits will be carried out only if there is a public health risk involved. 
If you are a food business with a query regarding introducing takeaways / deliveries please email

The following departments remain open - following government advice the offices are closed therefore a phone/email service is being offered:

  • Housing Hub  
  • Licensing/permits  
  • Planning  
The Planning Department is supporting the Council’s emergency response as the first priority with planning officers tasked with undertaking additional roles outside of planning to support the Councils welfare response. 
Consequently there will be delays with processing and determining planning applications, and particularly with the pre-application service and general enquiries. 
No face-to-face meetings will be held but we’ll provide telephone conference calls and, where feasible, video conferencing. Priority will be given to meetings for those applications that support Covid 19 initiatives and projects that support the local economy.
No site visits will be held for pre-application enquiries. For planning applications and to avoid non-essential travel planning officers will contact the applicant/agent to ask for site photographs and make use of Google maps. When application site visits are absolutely necessary the applicant/agent will be contacted beforehand. Contact on site will be made to minimum, we will not enter inside a property and 2 metres distance will be kept at all times. It is requested that access is made available before the planning officer arrives on site, for example a side gate left open. 
The Planning Applications Committees for April have been cancelled. The Council is seeking alternative arrangements, please check the Committees page on this website for updates. 


  • All of the car parks at SHBC-managed parks and open spaces will be closed until further notice. The parks / open spaces will remain open but will have PEDESTRIAN ACCESS ONLY for the allowed one form of exercise per day, when social distancing and maximum group sizes must be followed.This car park closure has been agreed in consultation with emergency services, to reduce unnecessary vehicle journeys. This in turn should reduce the risk of accidents/incidents involving vehicles and the knock-on effects on emergency services, hospitals and the NHS in general. Thanks for your co-operation.

This applies to the following car parks:

  • Frimley Lodge Park
  • Lightwater Country Park
  • Mytchett Recreation Ground
  • Frimley Green Recreation Ground
  • London Road Recreation Ground
  • Crabtree Park, Camberley
  • Watchetts Recreation Ground, Frimley
  • all other countryside sites and SANGs.
  • Following the Prime Minister's announcement last night, all SHBC playgrounds across the Borough will be closed until further notice. Our parks will remain open to the public, for the specific purpose of the allowed one session of exercise per day (walking/running/cycling). Government guidance on social distancing and maximum group sizes must be followed.This will be kept under constant review, subject to further announcements from the Government.   
  • All sports pitch hire is cancelled until further notice.  
  • All Greenspace volunteer groups are postponed until further notice. 
Frimley Lodge Park 
  • All events due to take place at the park until 31 May are cancelled. 
  • BBQ hire is not available until 31 May. 
  • Café is closed. 
  • Miniature railway is closed.
Lightwater Country Park
  • The cafe is closed.


  • Walking for Health scheme will not take place until 31 May.  
  • Diabetes Walks and Nature Walks are postponed until further notice. 
  • Walking Netball and Walking Football sessions are cancelled until further notice. 

Surrey Heath Museum 

Camberley Theatre

How to access Government Financial support if you or your business is affected by COVID19

For individuals affected here are the links to the relevant information and advice from the government;

Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.

Email your applications for assistance from Surrey Heath Borough Council to - please provide a mobile telephone number.
We want to reassure our residents and businesses that while our offices are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).

Support to local businesses from SHBC's Economic and Development Team

For employees we are 

  • signposting staff to Public Health England and NHS advice. 
  • making hand sanitisers and disinfectant wipes available throughout our offices and sharing official hand washing guidelines. 
  • ensuring employees in high risk groups are working from home as a priority. 
  • requiring staff to self-isolate if they have symptoms. 
  • intensifying the cleaning of our offices and Council vehicles 
  • providing equipment to enable staff to use remote working/videoconferencing facilities where possible. 
  • reducing face-to-face contact where possible - the offices are closed to visitors.