Coronavirus Information

 Coronavirus information

National Restrictions

National restrictions will apply in England from 5 November until 2 December.   

You must stay at home, with a limited set of exemptions.

  • Only leave home for food, medical reasons, exercise, education or work.
  • You must work from home if you can.
  • Avoid travel unless essential.
  • Schools and essential shops will remain open.
  • Remeber: wash hands, cover face, make space.

After 4 weeks the government will look to return to a local and regional approach, based on the latest data. For the latest guidance please visit the Coronavirus Information webpage on the Government website

Information for residents who are extremely clinically vulnerable

Shielding has been paused, however new guidance has been published for the clinically extremely vulnerable on keeping safe under new national restrictions which come into force on November 5. For more local information please visit our Helpful Information for the Clinically Extremely Vulnerable Within Surrey Heath webpage.

Alternatively you can listen to official Government advice and guidance via news programmes on the radio or TV. 
If you need help, and aren't sure who to contact, please call the Council on 01276 707100 or email, and we can help you to find the support you need.

Useful Links

We are working hard to help staff and residents stay well during the outbreak of Coronavirus.  

We are in regular contact with partners including Public Health England, Surrey County Council and neighbouring borough councils to ensure information and advice is shared with residents in a timely manner. 
We are planning for various potential Coronavirus-related scenarios to ensure we are ready to deal with them as a Council, to help ensure health and safety of residents as far as possible.   

COVID Alert Level

The tier alert system has been paused while the national lockdown is in force from 5 November to 2 Dec.


Some of the steps we are taking are summarised below: 

For residents, we are  

  • sharing the health advice and information from the Government and Public Health England through a variety of channels, including social media (Facebook and Twitter) and our website. 
  • equipping staff who are customer facing/make home visits with relevant supplies including hand sanitiser/gloves/wipes. 

Department-specific information 

Contact Centre

We are currently closed for face to face appointments.
Please be aware that entry is strictly by appointment only and restricted to a maximum of two adults at any appointment.
Upon entry to the building you will be asked to follow social distancing guidelines and make use of the hand sanitiser and face coverings that will be provided.

For more information please visit our Contact Centre page

Community Services 

  • increasing the capacity of our Meals at Home service.  
  • working closely with hospitals to support discharged patients 
  • increasing interior cleaning of our Community Transport vehicles. 
Our Windle Valley Day Centre is now closed to the public. This decision has been taken in order to protect those who are most at risk.  Those who would have used our centre for meals or support will be provided with alternative support including meals through our Meals at Home service.


All car parks are open.  

Car park charges have now been reinstated, but 2 hours free parking is available in Knoll Road - more information on our website

On-street enforcement is being carried out to ensure the roads remain safe and access for all customers is maintained, especially disabled parking bays and taxi ranks. Please visit

Waste and Recycling 

Revenues and Benefits

Family Support Programme

Families who are working with the department are being contacted by their coordinator before every visit to check if they or anyone if their family are experiencing symptoms.
The SHBC offices are not open to visitors - a phone/email service is being offered to relevant families.
Home visits are being kept to a minimum with many visits happening virtually.
Staff are assessing their own health situation on a daily basis.

COVID-19 Emergency Charity Grant Scheme

SHBC launched a rapid response fund to help smaller charitable organisations affected by the impact of Covid-19.  More info here. 

Building Control

Building Control are operating a near normal service. Applications and enquiries are being processed, however, there maybe times when we may take longer to deal with them. Please bear with us.

Some on-site inspections are being undertaken whilst other inspections will remain virtual. Please book your inspections as normal and we will discuss the protocols and requirements directly with you.

Environmental Health

This department remains open, following government advice to reduce face to face contact a phone/email contact service is being offered.
Non-essential visits will not take place. 
Site visits will be carried out if there is a public health risk involved or may a statutory nuisance.
If you are a food business with a query regarding introducing takeaways / deliveries please email

The following departments remain open - following government advice the offices are closed therefore a phone/email service is being offered:

  • Housing Hub  
  • Licensing/permits  
  • Planning  


Between March - June 2020 planning officers were tasked with undertaking additional roles outside of planning to support the Council's emergency welfare response. As a consequence there are currently delays with processing and determining planning applications, and particularly with the pre-application service and general enquiries. 

As of 1 June 2020 planning officers are undertaking planning application site visits as normal. All site visits will be arranged by appointment only. The appointment will be confirmed by email or telephone on the day of the visit. Contact on site will be made to a minimum, the planning officer will not enter inside a property unless absolutely necessary and social distancing will be maintained at all times. It is requested that access is made available before the officer arrives on site, for example a side gate left open. All officers will visit with PPE, for use when requested or deemed necessary, and carry hand sanitiser.

No site visits will be held for pre-application enquiries. No face-to-face meetings will be held on site or at the Council offices. However, telephone conference calls and, where feasible, video conferencing by Zoom or Teams will be arranged. Priority will be given to meetings for proposals that support Covid-19 initiatives and projects that support the local economy.

Virtual Planning Applications Committees are being held monthly and are being streamed over YouTube or the Council's Facebook page.


All of the car parks at SHBC-managed parks and open spaces are open, signage with government guidance have been placed in the parks.

This applies to the following car parks:
Frimley Lodge Park
Lightwater Country Park
Mytchett Recreation Ground
Frimley Green Recreation Ground
London Road Recreation Ground
Crabtree Park, Camberley
Watchetts Recreation Ground, Frimley
All other countryside sites and SANGs.
Government guidance on social distancing and maximum group sizes must be followed.  This will be kept under constant review, subject to further announcements from the Government.      

All Greenspace volunteer groups are postponed until further notice. 

Playgrounds are open across the Borough but outdoor gyms and trim trails are closed during national restrictions as per government guidance during national restrictions.  Social distancing and other hygiene guidance applies.

Please observe social distancing guidelines wherever possible:
  • If this play area is crowded, do not enter if you cannot safely stay at a distance from others.
  • Please clean/wash your hands before you enter the play area if possible
  • Do not visit a park or play area if you have any symptoms - fever, coughs, shortness of breath.
  • Please follow Public Heath England advice on hygiene and wash your hands as soon as you get home. 
  • Please take all your litter home with you where possible to help keep our parks and play areas litter free.
Outdoor tennis courts owned by SHBC at London Road Recreation Ground, Watchetts Recreation Ground, Frimley Green Recreation Ground and Mytchett Recreation Ground are currently closed while the national lockdown is in force from 5 November to 2 December.
Frimley Lodge Park 
  • All events due to take place at the park are postponed until further notice with further information released when government guidance allows.
  • The cafe is currently closed. It is due to reopen on Thursday December 3.
  • Sport pitches, Pitch and Putt and the hire of BBQs are currently closed while the national lockdown is in force from 5 November to 2 December.
Lightwater Country Park
  • The café will be open from Wednesday to Sunday for takeaway from 10am until 4pm.
  • Day tickets for fishing permits are not available during lockdown from 5 Nov to 2 Dec.


  • Walking for Health scheme postponed until 2 December.
  • Diabetes Walks and Nature Walks are postponed until further notice. 
  • Walking Netball and Walking Football sessions are cancelled until further notice. 

Surrey Heath Museum 

Surrey Heath Museum is closed during the national lockdown.
Supporting customers and volunteers during this difficult time is the museum's number one priority.  

Camberley Theatre

Following the Prime Minister’s announcement on Saturday 31 October, Camberley Theatre is now closed until Wednesday 2 December.
If you have tickets for a show or film during this period we will be in touch with you directly so please be patient and wait for us to email or call.
We thank you for your patience and understanding and look forward to welcoming you back on 2 December when we start our Christmas programme.

Test and Trace

Test and Trace Support Payment

Government have announced a new financial package to support and enforce self-isolation.
Surrey Heath will be delivering financial support for those self-isolating as part of this Government funded scheme who live in the Surrey Heath Borough Council area.
In certain circumstances, if you are required by law to self-isolate from 28 September 2020 you may be supported by a payment of £500.
More information and details on how to apply can be found on our Test and Trace Support Payment webpage.

NHS Covid-19 App

NHS COVID19 App launched on 24 September.
When downloaded onto a smartphone the App will:
  • support traditional test and trace methods
  • inform the public of rising rates in their postcode area
  • alert them if they've been in contact with someone who has tested positive (even if they don't know them)
  • provide a 'checking in' function based on QR codes displayed in venues and public spaces
  • allow people to check their symptoms, and book a test if they need one
More information for residents about the NHS COVID19 App can be found on the below links:

What do businesses need to do to be prepared for the NHS COVID19 App?

Further information on what businesses need to do to be prepared for the NHS COVID19 App can be found our Coronavirus Information for Businesses webpage.

Business Grants

On October 31st, the Government announced there would be further funding to support businesses that are required to close due to local or national restrictions being put in place to manage coronavirus and save lives.
This support will take the form of a grant funding scheme.
Eligible businesses will receive a grant of up to £3000 for each eligible business premise for each four-week period that the restrictions are imposed.
Occupied businesses on the local rating list with a rateable value £15,000 or less grants to be £1,334 per month, or £667 per two weeks
Occupied businesses on the local rating list with a rateable value between £15,000 and £51,000 grants to be £2,000 per month, or £1,000 per two weeks.
Occupied businesses on the local rating list with a rateable value of £51,000 or over grants to be £3,000 per month, or £1,500 per two weeks
Due to the imposition of National lockdown from Thursday 5 November 2020 we are awaiting updated guidance from the Government regarding the operation of the Business Grants Scheme.

Grants for businesses affected by the Government lockdown restrictions between 5 November 2020 until 2 December 2020.  

The council has been allocated money from the government to provide support to businesses in Surrey Heath that will be financially affected by the second lockdown.  More details will be shared about this scheme next week (w/c 9 November) via all our communication platforms.  
For updates direct, please register for our business newsletter via

How to access Government Financial support if you or your business is affected by COVID19

For individuals affected here are the links to the relevant information and advice from the government;


Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.

Email your applications for assistance from Surrey Heath Borough Council to - please provide a mobile telephone number.
We want to reassure our residents and businesses that while our offices are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).

Support to local businesses from SHBC's Economic and Development Team

For employees we are 

  • signposting staff to Public Health England and NHS advice. 
  • making hand sanitisers and disinfectant wipes available throughout our offices and sharing official hand washing guidelines. 
  • ensuring employees in high risk groups are working from home as a priority. 
  • requiring staff to self-isolate if they have symptoms. 
  • intensifying the cleaning of our offices and Council vehicles 
  • providing equipment to enable staff to use remote working/videoconferencing facilities where possible. 
  • reducing face-to-face contact where possible - the offices are closed to visitors. 

COVID-19 Privacy Notice

Read our COVID-19 Privacy Notice to find out how Surrey Heath Borough Council are using and sharing your data during COVID-19.

COVID-19 Requirements - Risk Assessment

You will need to carry out a suitable COVID-19 Risk Assessment for any events taking place.

Reporting outbreaks of coronavirus

For information on guidance for businesses and organisations on how to recognise, contain and report incidents of coronavirus

Surrey and Sussex HPT (South East)
Public Health England
County Hall North
Chart Way
West Sussex
RH12 1XA
Telephone: 0344 225 3861 (option 1 to 4 depending on area)
Out of hours advice: 0844 967 0069