Coronavirus Information

Header title Coronavirus information

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We are working hard to help staff and residents stay well during the outbreak of Coronavirus.  

We are in regular contact with partners including Public Health England, Surrey County Council and neighbouring borough councils to ensure information and advice is shared with residents in a timely manner. 
 
We are planning for various potential Coronavirus-related scenarios to ensure we are ready to deal with them as a Council, to help ensure health and safety of residents as far as possible.   

Some of the steps we are taking are summarised below: 

For residents, we are  

  • sharing the health advice and information from the Government and Public Health England through a variety of channels, including social media (Facebook and Twitter) and our website. 
  • equipping staff who are customer facing/make home visits with relevant supplies including hand sanitiser/gloves/wipes. 

Department-specific information 

Contact Centre

Surrey Heath Borough Council offices are currently closed to the public until further notice due to the Coronavirus guidelines. Following Government guidance on the restriction of non-essential contact, this measure has been taken to protect the heath and safety of SHBC staff and members of the public.
 
Please do not attend the Council Offices as you will not be seen in person. 
 
Many services can be carried out online via our website (surreyheath.gov.uk).
 
If you have a query, you can email contact.centre@surreyheath.gov.uk, or call 01276 707100 (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).
 
Thank you for your understanding.

Community Services 

  • increasing the capacity of our Meals at Home service.  
  • working closely with hospitals to support discharged patients 
  • increasing interior cleaning of our Community Transport vehicles. 
Our Windle Valley Day Centre is now closed to the public. This decision has been taken in order to protect those who are most at risk. It is being used as a hub to coordinate support to vulnerable residents. Those who would have used our centre for meals or support will be provided with alternative support including meals through our Meals at Home service.

Surrey Heath Prepared

Community Response group Surrey Heath Prepared (SHP) will no longer be operating from Wednesday July 1, 2020. For anyone that still needs help, please call the Council on 01276 707100, or email contact.centre@surreyheath.gov.uk, and we can help you find the support you need.

Parking

We are making temporary changes to our parking operations.

  • Knoll Road multi-storey car park has reopened. Parking will remain free for an initial period. In the open air surface area of the car park, restricted bays such as those for disabled users and Community Transport buses will still be enforced.
  • All other council-owned car parks will remain open and operate free of charge from Thursday 26 March 2020 and throughout this period.
  • All permit holders, both car park and on-street residential, will have their permits automatically extended to cover the period where parking is provided for free.
  • We will not be processing new car park or residential parking permit applications during this period.
  • From 15th June 2020, in conjunction with the lifting of some lockdown measures, on-street enforcement will be stepped up to ensure the roads remain safe and access for all customers is maintained, especially disabled parking bays and taxi ranks. Please visit www.woking.gov.uk/parking

Waste and Recycling 

Benefits and Council Tax 

Family Support Programme

Families who are working with the department are being contacted by their coordinator before every visit to check if they or anyone if their family are experiencing symptoms.
The SHBC offices are not open to visitors - a phone/email service is being offered to relevant families.
Home visits are being kept to a minimum with many visits happening virtually.
Staff are assessing their own health situation on a daily basis.

COVID-19 Emergency Charity Grant Scheme

SHBC has launched a rapid response fund to help smaller charitable organisations affected by the impact of Covid-19.  More info here. 

Building Control

Building Control are operating a near normal service. Applications and enquiries are being processed, however, there maybe times when we may take longer to deal with them. Please bear with us.

Some on-site inspections are being undertaken whilst other inspections will remain virtual. Please book your inspections as normal and we will discuss the protocols and requirements directly with you.

Environmental Health

This department remains open, following government advice to reduce face to face contact a phone/email contact service is being offered.
Non-essential visits will not take place. 
Site visits will be carried out only if there is a public health risk involved. 
If you are a food business with a query regarding introducing takeaways / deliveries please email environmental.health@surreyheath.gov.uk.

The following departments remain open - following government advice the offices are closed therefore a phone/email service is being offered:

  • Housing Hub  
  • Licensing/permits  
  • Planning  

Planning

Between March - June 2020 planning officers were tasked with undertaking additional roles outside of planning to support the Council's emergency welfare response. As a consequence there are currently delays with processing and determining planning applications, and particularly with the pre-application service and general enquiries. 

As of 1 June 2020 planning officers are undertaking planning application site visits as normal. All site visits will be arranged by appointment only. The appointment will be confirmed by email or telephone on the day of the visit. Contact on site will be made to a minimum, the planning officer will not enter inside a property unless absolutely necessary and social distancing will be maintained at all times. It is requested that access is made available before the officer arrives on site, for example a side gate left open. All officers will visit with PPE, for use when requested or deemed necessary, and carry hand sanitiser.

No site visits will be held for pre-application enquiries. No face-to-face meetings will be held on site or at the Council offices. However, telephone conference calls and, where feasible, video conferencing by Zoom or Teams will be arranged. Priority will be given to meetings for proposals that support Covid-19 initiatives and projects that support the local economy.

Virtual Planning Applications Committees are being held monthly and are being streamed over YouTube or the Council's Facebook page.

Greenspace

All of the car parks at SHBC-managed parks and open spaces have now re-opened, signage with government guidance have been placed in the parks.

This applies to the following car parks:
Frimley Lodge Park
Lightwater Country Park
Mytchett Recreation Ground
Frimley Green Recreation Ground
London Road Recreation Ground
Crabtree Park, Camberley
Watchetts Recreation Ground, Frimley
All other countryside sites and SANGs.
 
Government guidance on social distancing and maximum group sizes must be followed.  This will be kept under constant review, subject to further announcements from the Government.      

All Greenspace volunteer groups are postponed until further notice. 

Playgrounds across the Borough will re-open on Saturday 4 July.  Social distancing and other hygiene guidance applies.

Please observe social distancing guidelines wherever possible:
  • If this play area is crowded, do not enter if you cannot safely stay at a distance from others.
  • Please clean/wash your hands before you enter the play area if possible
  • Do not visit a park or play area if you have any symptoms - fever, coughs, shortness of breath.
  • Please follow Public Heath England advice on hygiene and wash your hands as soon as you get home. 
  • Please take all your litter home with you where possible to help keep our parks and play areas litter free.
Outdoor tennis courts owned by SHBC at London Road Recreation Ground, Watchetts Recreation Ground, Frimley Green Recreation Ground and Mytchett Recreation Ground are open, with the usual booking system and online payment in place. Following the latest guidance, doubles for players from different households is now permitted (max group size of 6 people), as long as social distancing is always adhered to.
For more info and to book a court please visit: https://clubspark.lta.org.uk/tennisinsurreyheath
Frimley Lodge Park 
  • All events due to take place at the park are postponed until further notice and when government guidance allows.
  • The cafe will be reopening for takeaway from 4 July and will be open from 9.30am until 4.30pm.
  • Bookings for the BBQ areas and 3G sport pitches will be available to hire from 4 July onwards.  The hirer will have to be responsible for adhering to guidance and it will be at their own risk.  We have the right to cancel the booking with immediate effect for not adhering to government guidance and/or any anti social behaviour.  Due to government guidance, max bookings of 6 are possible for BBQs and 3G pitches.
  • The pitch and putt will be reopening from 4 July with the following guidance in place - Anti-bacterial wipes will be provided to the hirers when obtaining their clubs, balls and tees and the hirer will be responsible for wiping down the equipment.  Hand Gel will be placed on the kiosk window for both staff and hirer use.  The hirer will have to fill in their name, postcode and contact number when collecting equipment.  The last game of golf will be at 3.30pm, due to the cafe closing at 4.30pm.
Lightwater Country Park
  • The café will be reopening for takeaway from 4 July and will be open from 10am until 4pm.

Leisure/Health

  • Walking for Health scheme will not take place until further notice. 
  • Diabetes Walks and Nature Walks are postponed until further notice. 
  • Walking Netball and Walking Football sessions are cancelled until further notice. 

Surrey Heath Museum 

Camberley Theatre

How to access Government Financial support if you or your business is affected by COVID19

 
 
For individuals affected here are the links to the relevant information and advice from the government;

Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.

Email your applications for assistance from Surrey Heath Borough Council to contact.centre@surreyheath.gov.uk - please provide a mobile telephone number.
 
 
We want to reassure our residents and businesses that while our offices are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).
 

Support to local businesses from SHBC's Economic and Development Team

For employees we are 

  • signposting staff to Public Health England and NHS advice. 
  • making hand sanitisers and disinfectant wipes available throughout our offices and sharing official hand washing guidelines. 
  • ensuring employees in high risk groups are working from home as a priority. 
  • requiring staff to self-isolate if they have symptoms. 
  • intensifying the cleaning of our offices and Council vehicles 
  • providing equipment to enable staff to use remote working/videoconferencing facilities where possible. 
  • reducing face-to-face contact where possible - the offices are closed to visitors. 

Covid-19 privacy notice

How Surrey Heath Borough Council are using and sharing data during Covid-19