Make a Request or Report a Problem

Missed Collection

Report a missed collection (food, recycling, refuse, batteries/small electricals, textiles or garden waste).

Please be aware of the following points

  • collections may be carried out at a different time so your containers must be out by 6am
  • food collections will be carried out at a different time from your wheeled bin collection

If you are unable to report your missed collection online, please contact Amey directly on 03332 340 978

Please be aware - During cold conditions, the moisture content in the garden waste bins freezes and expands often preventing the bin from being emptied.


Request new/replacement bin or caddy

Request replacement food caddy, recycling bin or apply for temporary additional refuse (rubbish) bin.