Update On Bin Collection Strike Action - 2 August


Tuesday, 2 August, 2022

The strike action by Amey’s bin collection crews who are members of the GMB Union is due to take place every day until Friday 19 August.

Fewer staff were available for work in Surrey Heath this morning which will disrupt waste collection services today. At this stage priority is being given to food and refuse collections due yesterday and today, which may impact on recycling and garden waste rounds. 

Residents will be able to collect clear plastic bags for uncollected mixed recycling from Friday at a number of collection points across the borough, full details will be shared on Thursday (4 August). Please do use these bags to store any uncollected recycling that does not fit in your recycling bin. Alternatively to find your local Community Recycling Centre please visit Surrey County Council's website.

Unfortunately there is a technical issue with the system used to report a missed bin. This is being investigated as a matter of urgency and is hoped to be back available later today. If residents are able to report their bin as missed after 4pm please continue to do so. 

"My continued thanks to all the crews who were available for work this morning and once again my apologies to residents for the inconvenience being caused. Clearly this is not the level of service we strive to provide. My thanks also to residents who have shared that missed bin reporting wasn't functioning properly, we are pushing Amey for a swift resolution to this and will let you know as soon as the system is fixed." Cllr Colin Dougan, Portfolio Holder for Environment and Community.

On your usual collection day please leave your bin out for collection as usual, and where possible report as a missed collection. 
Additional advice about what to do with your waste and recycling during the strike and answers to common questions can be found on Joint Waste Solution's website. View SHBC's advice and updates on the situation.
The strike action was voted for by GMB union members in a ballot related to pay settlement negotiations that have been taking place between Amey and the GMB.
Please also share the information with any neighbours who are not online.