SHBC introduce secure online Council Tax account access


Wednesday, 9 March, 2022
Person using council tax online services on a smartphoneSurrey Heath Borough Council is improving its council tax services with 24-hour secure online access.  
The council already offers e-billing and SMS alerts for council tax accounts, and residents can now register on our new council tax citizens access portal. 
Once registered, people will be able to securely check their account balance, and the easy-to-follow screens will allow residents to report changes in circumstances, from moving house to applying for discounts.   
The quick, simple forms make using the portal easy, and evidence can also be uploaded as part of the process.   
Online forms available for council tax on the portal include:  
  • apply for or cancel discounts  
  • apply for discount disregards  
  • notify change of name or address  
  • set up or amend Direct Debits.  
Surrey Heath Portfolio Holder for Finance, Cllr Robin Perry, said: "Our aim is that secure online access will make managing your council tax account easier, quicker and more convenient.  
“It will also help us to deliver a better revenues service more efficiently, meaning more of your council tax can be used to deliver vital local services. 
“I've signed up for my account, and encourage you to do it too!" 
Visit for more information.