Housing Association Home Allocation

Changes to the Allocation Policy

We previously notified you that there were changes to the way housing association homes were allocated coming in from 15th April 2020.
While we will still be making changes they will now not happen until 1st August 2020.
We are delaying the changes so that the Council and its residents can focus on responding to the current Coronavirus pandemic. Our priority, like yours, is keeping people safe and supporting the most vulnerable in our community at this time.

What will happen now?

We will still advertise housing association homes that become available and you can bid for them in the usual way with your points until the end of July.
We will not be seeing residents face to face and will not be carrying out any home visits.
This includes for medical assessments.
If you are waiting for a medical assessment we are in the process of arranging for our Medical Advisor to review any medical information that has been submitted so that decisions about medical priority can still be made. If you fall into this group we will be in touch with you in due course.

Contacting the Housing Team

We can still answer queries about your Housing Application however due to the work being carried out to support vulnerable residents through the Coronavirus outbreak there may be a delay in responding to you. The best way to contact us is by emailing: housing@surreyheath.gov.uk
If you telephone the office your contact details will be taken by a Customer services Advisor and you will receive a call back from the Housing Hub when there is an officer available.

What you need to do

If you have not re-registered you still need to do this by following the advice that we emailed to you. If you need a reminder please email housing@surreyheath.gov.uk
Once you have re-registered we will not be able to tell you where you are on the new Housing Register until everyone has completed their re-registration and has been assessed.
If you are an existing applicant while you do have to complete the full online form, you do not have to provide us with any new documents. We will only ask you for documents if we see any changes to your circumstances when you re-register

What is changing?

The main change is that the points system is being replaced with a banding system.
There are four bands:
• Band 1 contains a small number of applicants with an exceptional or critical housing need;
• Band 2 has applicants with a substantial housing need; 
• Band 3 has applicants with a high housing need; and,
• Band 4 has applicants who have a housing need but whose priority is currently reduced, usually because of their actions or circumstances.     
The band you are placed in will depend on your circumstances. Below are some examples:
Band Band contents


This is for exceptional cases and contains a very small number of households with an urgent need
People with critical and life threatening medical conditions where their housing is a factor 
Disabled people whose home cannot be adapted
People moving out of supported housing or leaving care
Former Service Personnel with critical medical conditions


This is for households who need have a substantial housing need and is the highest band for those people whose need is not considered critical.
People with substantial medical conditions whose housing makes their health worse leading to regular unplanned medical interventions such as A&E or unplanned admissions
Local homeless households
People living in insecure, insanitary or overcrowded homes
People in supported housing or in care
Former Service personnel with a local connection
To make the best use of housing association homes we also prioritise in this band:
Housing association tenants moving out of adapted homes
Housing association tenants under-occupying their home
This is for households with a high housing need.
Homeless households who do not have a full local connection
Former service personnel without a local connection
People over 55 applying for sheltered housing
This is for households who meet the eligibility criteria however their circumstances or behaviour is such that their priority is reduced.
Households with housing or Council Tax debt who are addressing the debt but have not yet cleared it
Households who are homeless and will not work with the Council to explore their housing options
People who have adequate resources to resolve their own housing need
People who have worsened their housing situation to secure social housing
Intentionally homeless households
These are just examples and you can see the full Allocation Policy here: Joint Allocation Policy