Accessibility statement for My Surrey Heath
This accessibility statement applies to My Surrey Heath
. This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
- we’ve also made the website text as simple as possible to understand.
has advice on making your device easier to use if you have a disability.
How accessible this website is
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and aim to get back to you within 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
We have an audio induction loop system in our Contact Centre.
Find out how to contact us.
Technical information about this website’s accessibility
Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. Online maps are integrated into the My Surrey Heath application. The purpose of these maps is to provide contextual location data (such as a ward boundary) alongside written textual descriptions. Due to the nature of maps, these are not able to be accessible, although where appropriate are augmented by written text. The maps are not designed for navigation purposes and are thus exempt from the accessibility regulations.
What we’re doing to improve accessibility
We will continue to review My Surrey Heath to ensure compliance is maintained, reviewing every six months.
Preparation of this accessibility statement
This statement was prepared on 19 January 2022. It was last reviewed on 19 January 2022.
This website was last tested 20 January 2022. We tested the site using Power Mapper.