Modern.Gov - Accessibility

Accessibility statement for Modern.Gov

This accessibility statement applies to Modern.Gov. This system is mainly used for information related to Surrey Heath Councillors, Council meetings, agenda and minutes.  This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:
  • most documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and aim to get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact or call 01276 707100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We have an audio induction loop system in our Contact Centre.

Find out how to contact us.

Technical information about this website’s accessibility

Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Documents published after 23 September 2018. 

Issues include:
  • Missing headings or headings that don’t follow a logical order - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • Missing titles - This fails WCAG 2.1 success criterion 2.4.2 (Page Titled)
  • Default language not specified - This fails WCAG 2.1 success criterion 3.1.1 (Language of Page) 
  • Some links to other websites may not be fully accessible - This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context)
  • Some images may not have alternative text - This fails WCAG success criterion 1.1.1 (Non Text Context)
  • Some tables, including nested tables, may not be easily readable - This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence)

Disproportionate burden

Documents published after 23 September 2018. 

We’ve assessed the cost and resources required to fix all our documents and to check every document before it is published. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will review this assessment each year. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use.

What we’re doing to improve accessibility  

Each department has an accessibility contact who have undergone training to ensure they have a knowledge and understanding of the accessibility regulations. In February 2022, we are launching new accessible corporate templates which should make it easier for staff to ensure their documents meet accessibility requirements. We will also be sharing a number of resources to assist with this and offer additional training where appropriate.  

Preparation of this accessibility statement

This statement was prepared on 28 January 2022. It was last reviewed on 31 January 2022.

This website was last tested on Friday 28 January 2022. We tested it using WAVE Web Accessibility Evaluation Tool.