Accessibility

Accessibility statement for Surrey Heath Borough Council Website

This accessibility statement applies to the Surrey Heath Borough Council website. The URL for this website is www.surreyheath.gov.uk.  This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:
  • some documents are not fully accessible to screen reader software
  • the benefits calculator is not fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and aim to get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web.support@surreyheath.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We have an audio induction loop system in our Contact Centre.

Find out how to contact us.

Technical information about this website’s accessibility

Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Benefits Calculator 

  • Colour contrast is insufficient on some pages. - This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum). 
  • Element IDs are not unique - This fails WCAG 2.1 success criterion 4.1.1 (Parsing)
  • Scrollable element is not keyboard accessible - This fails WCAG 2.1 success criterion 2.1.1: (Keyboard)
  • Text not included in an ARIA landmark - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and 2.4.1 (Bypass Blocks)
  • Not clear which page element has focus from the keyboard - This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible)
  • Skip to main content link is missing - This fails WCAG 2.1 success criterion 2.4.1 (Bypass Block)

Some documents published between 24 September 2018 - 24 January 2022 may not be fully accessible for various reasons. 

These include:

  • Missing headings or headings that don’t follow a logical order - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • Missing titles - This fails WCAG 2.1 success criterion 2.4.2 (Page Titled)
  • Default language not specified - This fails WCAG 2.1 success criterion 3.1.1 (Language of Page) 
  • Some links to other websites may not be fully accessible - This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context)
  • Some images may not have alternative text - This fails WCAG success criterion 1.1.1 (Non Text Context)
  • Some tables, including nested tables, may not be easily readable - This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence)

Of the documents we assessed, 45 need to be transferred into online/accessible forms. We aim to fix this by 31 March 2022.

Disproportionate burden

Benefits Calculator

We’ve assessed fixing the issues identified. We believe that fixing these issues now would be a disproportionate burden within the meaning of the accessibility regulations. This scheme is changing on 31 March 2022. This means that this calculator will be removed and replaced with an accessible alternative.

Documents

Some of our less popular documents published between 23 September 2018 and 24 January 2022 are not fully accessible for various reasons. We define less popular documents as those that are viewed on average once a day or less.  We keep this list under continual review and if the popularity of a document increases, we will replace with an accessible PDF or publish a text-only accessible PDF alongside the original PDF.  
 
Issues include:
  • Missing headings or headings that don’t follow a logical order - This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • Missing titles - This fails WCAG 2.1 success criterion 2.4.2 (Page Titled)
  • Default language not specified - This fails WCAG 2.1 success criterion 3.1.1 (Language of Page) 
  • Some links to other websites may not be fully accessible - This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context)
  • Some images may not have alternative text - This fails WCAG success criterion 1.1.1 (Non Text Context)
  • Some tables, including nested tables, may not be easily readable - This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence)

We’ve assessed the cost and resources required to fix our less popular PDFs. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to monitor these documents and make further assessments when each document is due to be updated (timescales for this vary according to the document) or sooner if resources allow.

We plan to make sure that all PDFs published on or after 24 January 2022 meet accessibility standards. 

Due to time and resources, it may not always be possible to fix all PDFs before they are published.  When this is the case we will assess the cost and resources required to fix them, and in some cases, we may find they meet the criteria for disproportionate burden at that time.  The following documents were considered to be a disproportionate burden to fix at the time of publication, but will be reviewed again in the future:

  • HMO Register
  • Pay and Grading Structure
  • Notice of Variation of Parking Charges
  • Notice of Introduction of Parking Charges Wharf Road car park
  • Heathscene
  • Work Experience Application Form
  • Fees and Charges 2022/23
  • Declaration of Results Poll (Bisley & West End By-Election)
  • Draft Statement of Accounts 2019/20
  • Map of Frimley Lodge Park
  • Business Rate Accounts in Credit
  • Members' Allowance Payments 2019/20
  • Members' Allowance Payments 2020/21
  • Members' Allowance Payments 2021/22
  • Senior Management and Remunerations over £50,000 information

The below documents are part of the Evidence Base for the Local Plan:

  • Five Year Housing Land Supply Statement (2021-2026)
  • Strategic Land Availability Assessment (2021)
  • Appendix 1 – Methodology
  • Appendix 2 – Realistic Candidates for Development
  • Appendix 3 – Discounted Sites
  • Appendix 4 – Sites with Planning Permission
  • Appendix 5 – Gypsy and Traveller and Travelling Showpeople Accommodation
  • Appendix 6 – Site Delivery Evidence
  • Appendix 7 – Housing Trajectory
  • Appendix 8 – Sites Removed from Previous SLAA
  • Appendix 9 – Local Housing Need Calculation 
  • Countryside Capacity Study (2020)
  • Retail Site Survey Background Paper (2022)
  • Green Space Assessment (2021)
  • Strategic Flood Risk Assessment (2021)
  • Appendix A – Study Area Overview
  • Appendix B – Development Locations
  • Appendix F – Areas Susceptible to Groundwater Flooding
  • Appendix G – Historic Flooding
  • Appendix H – Flood Warning Service
  • Appendix I – WFD Classification of Watercourses
  • Landscape Sensitivity Assessment (2021)
  • Chobham Village Study (2022)
  • Habitats Regulations Assessment of the Surrey Heath Local Plan
  • Surrey Heath Borough Council Green Belt Review (2022)
  • Green Belt Review Sustainability Assessment (2022)
  • Green Belt Review – Annex 2: Assessment Findings 
  • Surrey Heath Local Plan Sustainability Appraisal
  • Surrey Heath Local Plan Sustainability
  • 2018 Reg 18 Consultation
  • Local Development Scheme
  • Draft Infrastructure Delivery Plan (2019 – 2038)
  • Gypsy and Traveller and Travelling Showpeople Site Identification Paper (2022)
  • Gypsies, Travellers and Travelling Showpeople Accommodation Topic Paper (2022)
  • Non-Technical Summary of the Interim Sustainability Appraisal (2022)
  • Interim Sustainability Appraisal Report (2022)
  • Duty-to-Cooperate Compliance Statement (2022)
  • TP02 - Housing Supply
  • TP04 - Thames Basin Heaths SPA
  • TP06 - Space Standards
  • SoCG Rushmoor 020322
  • Final SCG Hart March 2022
  • EqIA Draft Local PlanReg18
Documents produced by other organisations:
  • Natural Resource Management - NRM6
  • DocumentOrder - partial revocation of South East Plan
  • Police and Crime Commissioner for Surrey 2022-23
  • Surrey County Council Parking Guidance for New Development

Online forms produced by external organisations

  • Surrey Youth Games 2022 Registration Form
  • Social Prescribing Referral Form
  • Business Continuity Management Toolkit
  • Community Emergency Plan Toolkit 
  • Community Emergency Plan Template

Last reviewed 27 June 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. Online mapping applications are used on the Surrey Heath Borough Council website. General mapping is used which is traditional online mapping designed to show boundary and location information for themes such as borough and ward boundaries, public rights of way, conservation areas and listed buildings. Maps are also available on our public planning portal. The intention of these maps is to display the boundary of a planning application retrieved through a search. Due to the nature of maps, these are not able to be accessible, although where appropriate are augmented by written text. They maps are not designed for navigation purposes and are thus exempt from the accessibility regulations. 

What we’re doing to improve accessibility

Document Accessibility

We had an external accessibility audit on a sample of pages in August 2020. We are currently using SiteImprove Accessibility Checker for automated testing of the website. 

We plan to make sure that any new PDFs which we publish from 24 January 2022 meet accessibility standards.  

To support this, in January 2022, we are launching new corporate templates which should make it easier for staff to ensure their documents are accessible. We will also be sharing a number of resources to assist with this and offer training where appropriate. In addition to this each department has an accessibility contact who have undergone training to ensure they have a knowledge and understanding of the accessibility regulations.

All PDFs will be checked for accessibility before they are added to the website and reports on PDF accessibility will be reviewed at least monthly to make sure the PDFs are meeting accessibility standards.

Accessibility monitoring and reviews

We will review our Site Improve reports monthly to check for any new accessibility issues.

We will carry out manual accessibility checking exercises once each year, where key user journeys will be checked for accessibility.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 31 January 2022.

This website was last tested on 22 January 2022. We tested this website using the SiteImprove Accessibility Checker which tests all pages on this website.

Accessibility Statements for other systems/sites

Accessibility statements in progress

  • AirTable
  • Box
  • Business in Surrey Heath
  • Citizens Access Revenues