Online payments
We are currently experiencing issues with our payment system. We are working with our supplier to fix the issue. Apologies for any inconvenience.
Frequently asked questions about data protection.
Personal data is information which can identify a living individual. This can include name, address, council tax reference number etc. This can be for employees, customers, suppliers and business contacts.
We provide a wide range of services to the Community including Council tax collection, council tax and housing benefits, electoral registration, land charges and licensing and car parks. We need information about you so that we can provide the services you need and for us to maintain records of these services. We will only keep the data for as long as is required. The data collected is used for many different purposes including
Information may be shared with other agencies involved in the provision of services to you and between departments of the authority, where you have agreed to this and where we are legally required to do so. Further details can be found in the Surrey Heath Borough Council Privacy Notice. Surrey Heath is part of a Surrey wide information sharing protocol and further information can be found here Surrey Multi-Agency Information Sharing Protocol - Surrey County Council (link is external)
The Information Charter contains the standards you can expect when we ask for, or hold your personal information. It also covers what we ask of you, to help us keep information up to date.
Organisations which process personal data must take appropriate measures against unauthorised or unlawful processing and against accidental loss, destruction of or damage to personal data. In December 2014 the Full Council approved a policy and procedure which the Council and its staff will follow in the case of a breach of data security. The Information Governance Manager keeps a log of any incidents.
View the data security breaches management policy and procedure.
The legislation gives you a number of rights.
View the Council's individual rights procedure.
No, you cannot see information about another individual, even if it is a member of your family, unless they have given their permission or you can prove you are their legal guardian or have Power of Attorney. If there is information about a third party in your documents it will be taken out, unless it has been provided in an official capacity.
An individual is known as a Data Subject according to the Act. A request for information is called a Data Subject Access Request and the application form and further information on making a subject access can be found on the guidance for data subjects webpages. You may if you wish, appoint someone else to apply on your behalf such as a parent/guardian or solicitor but require authorisation from you for this to happen. At the bottom of the form there is an area for them to sign. Please provide as much information as possible so that we can locate your information.
Information Governance Manager
Surrey Heath Borough Council, Surrey Heath House, Knoll Road, Camberley GU15 3HD
foi@surreyheath.gov.uk (link sends e-mail)
On receipt of a completed application form, you will receive an acknowledgement and indication of by when you will receive a reply which will be within a calendar month but if it is complex and/or voluminous it could be extended for up to 2 months.
You can contact to the Council's Information Governance Manager who will deal with your request in the first instance.
We do not pass any information outside of the UK.
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, 01625 454 700
Visit the ICO website (external link).