The Department is always pleased to receive comments about its work. We are happy to answer any queries and supply information about what we do.
The services we offer to everyone who contacts us are:
The Department will always try to be helpful.
We will make a note of all comments given to us about our policies, and will make sure they reach the policy officials and Ministers concerned.
We will answer your general questions about our policies, and will, whenever possible, give general advice about how DfT policies and practices might affect you.