Surrey Heath Parking Penalties

Parking Penalty Charge Notices are issued by Surrey Heath Borough Council Parking Services

How to pay my Penalty Charge Notice

• Pay online using the Council's secure payment system - Make an online payment.
• By Telephone on 01276 707152 for credit/debit cards. Monday to Thursday 8.30 to 5.30 and Friday 8.30 to 5pm.
• 24 hour automated payment line on 01276 707680. View more automated telephone payment details.
• By crossed cheque, made payable to Surrey Heath Borough Council with the Penalty Charge Notice number and your address on the reverse of the payment slip to Surrey Heath Borough Council, Knoll Road, Camberley, Surrey GU15 3HD.

If no payment is received within 14 days of issue, the registered owner may be sent a Notice of Owner' requesting payment. The 'Notice of Owner' will also describe how the owner may make formal challenge or appeal objecting to the issue of the Notice.

How to make challenges in regards to a PCN
In the first instance you should challenge, or make a representation to Surrey Heath Borough Council within 14 days of the date of issue of the Penalty Charge Notice. We suggest that you use our Penalty Charge Notice Appeal/Challenge form.

Penalty Charge Notices (PCN) are issued for various contraventions including:

• Not displaying a ticket in the pay and display car parks
• Expired time in the display and pay car park
• Parking longer than permitted in a controlled parking zone
• Parking in a disabled bay without displaying a disabled badge
• Incorrectly parking in car parks and service areas
• Parking on single and double yellow line
• Parking out of a marked bay

Who is responsible for paying the penalty charge notice?
The person who owns the vehicle will be responsible for any unpaid charge. If you lend your car to a friend you will still be responsible for any penalty charge.

How much is a penalty charge notice?
From 31 March 2008 differential parking penalties, depending upon the severity of the contravention have been introduced. Some less serious contraventions now attract a lower rate of penalty (£50), whilst those considered more serious are now penalised at a higher rate of £70. The 50% discount if a PCN is paid within 14 days of issue will remain for both types of contraventions.

How much is a penalty charge notice?

Lower Charge	Higher Charge	Timescales
£25	£35	If you pay it within 14 days
£50	£70	If you pay it between 15 and 28 days
£50	£70	If you pay it after we have served you with a 'Notice of Owner' but before we have served you with a 'Charge Certificate', which is usually within 29 days.
£75	£105	If you pay it after we have served a 'Charge Certificate'.
£82	£112	If you pay it after it has been registered as a debt.