Parking Services Charter

For more information on the Parking Services Strategy, please contact:

Parking Services
Tel: 01276 707152
Fax: 01276 707484
parking.services@surreyheath.gov.uk

Surrey Heath House
Knoll Road
Camberley
Surrey GU15 3HD

You, Your Council and Public Parking Service

1.) Our Service Aims - Your Rights - The wider role of the Council

1. Your Council agrees to Provide:
a) a safe ,clean, parking area;
b) affordable parking to meet our customers requirements;
c) serviceable Pay & Display and Pay On Foot machines in an area with good lighting and lifts to upper levels;
d) the ability for users to comment on the service provided;
e) to enforce the Councils Parking Regulations.

2. You have the Right:
a) to be treated courteously by Parking Services Staff;
b) to be provided with clear information of the service, tariffs and penalties;
c) to have your Service complaint investigated and to be told of the finding ;
d) to have the issue of a penalty notice adjudicated within the guidelines shown below by a senior officer of the Council and if necessary by the National Parking Association Services.

3. The Council also undertakes:
a) to provide management of its facilities in the public car parks throughout the Borough;
b) to make adequate provision for car park users;
c) to work with private sector in provision of parking.

4. The Car Parks Staff promise:
a) to provide an inquiry point at the Council office during office hours.
(Mon - Thur 08.30 - 17.30, & Fri 08.30 - 17.00)
b) to respond to written inquiries within 10 working days.

Guidelines Required For Adjudication
a) Clarify the offence.
b) Is offence relevant in that car park?
c) Are the details, date and vehicle registration number correct?
d) Are there signs at the entrance, tariff board, or adjacent to offence area to indicate what is expected of the motorist?
e) Are there markings on the ground at that point which are clear and visible to indicate what is required of the motorist?
f) Investigate any other mitigating circumstances brought to the Councils attention.

2.) Parking Policy Road Traffic Act 1991 (Decriminalised Parking Enforcement) Opens in a new window

3.) Operational Guidelines Opens in a new window