Knoll Road Multi-Storey Car Park

This permit will allow you to park in the Knoll Road Multi-Storey Car Park within any marked bay not allocated as reserved for a specific vehicle type, without having to pay on a daily basis.

Who can apply?

Anybody may apply for this permit.

How to apply?

The Knoll Road Multi-Storey Car Park application process is currently still paper based and you may download the form from here:

How long does it take to get a permit?

The car park work on an Automatic Number Plate Recognition (ANPR) System. Nothing needs to be displayed in the vehicle; you simply need to ensure your correct vehicle registration number is listed on the application. The ANPR system recognises your number plate as you enter and exit the car park and rises to allow free access.

You can change the vehicle registration number on the permit by emailing Parking Services directly at parking.services@surreyheath.gov.uk. Please allow three working days for a change to be processed, although often the time for the permit change to become active is much shorter than this.

Is there a maximum amount of permits that can be purchased?

No. Please include a spreadsheet of additional permit holders required including clearly each vehicle registration with a name against the permit holder. Where there are more than one vehicle registrations against a permit, you must make this clear on the spreadsheet. You must then reflect this number on the application form.

Duration

Permits are normally issued for a period of 12 months, although a minimum purchase of three months is required.

Cost

The current 12 month charge for a parking permit is £825. 6 months may be purchased for £475. 3 months may be purchased for £240. 

Permit eligibility / validity

A permit does not give the holder a guarantee that any parking space will be available.

Permits are only valid for the vehicle for which they are issued. If you change your vehicle, even for a short time, you must amend your permit on the website, email parking services at parking.services@surreyheath.gov.uk and await confirmation before re-parking or you may be liable to a Penalty Charge Notice. Please allow three working days for a change to be processed, although often the time for the permit change to become active is much shorter than this.

Permits are only valid until the expiry date confirmation as provided upon completion of purchase. Vehicles parked with an expired permit may be issued a Penalty Charge Notice. You will be sent a reminder notice before it expires, however it remains the keeper’s responsibility to ensure there is a valid permit for the vehicle parked.

Where to use

The residents parking permit will be issued to the vehicle selected and will only be valid in an unrestricted marked bay. A permit does not give any concession to park on yellow lines or any other restrictions.

Refunds

A permit holder who cancels a permit will be entitled to a pro rata refund for the remaining full months left on the permit.

Termination of a permit

Surrey Heath Borough Council reserves the right to cancel a parking permit at any time but will provide in writing an explanation of its decision.

Fraud

Off-street parking is a scarce resource, and the Council has a responsibility to ensure that permits are obtained genuinely. To that end, the Council takes very seriously any case where someone dishonestly obtains or attempts to obtain a permit to which they are not entitled. Regular checks are made to protect against permits being obtained dishonestly, including by false statements or forgery, and the Council will consider legal action, which may include criminal prosecution, in cases where it appears this has happened.

Contraventions

It is a contravention of the relevant Traffic Regulation Order to park (without proper cause) in a marked bay without having a valid permit in place. The current Penalty Charge for a contravention  ranges from £50 to £70.