Who to Contact

The following listing is not definitive as characteristics of each watercourse dictate the responsibility.

In most cases, it should help direct you to the correct agency in an Emergency.

Types of Flooding Working Hours Out of Hours
(including weekends /
Public Holidays)
Flooding on or from the Highway (including road gullies and highway culverts)

Surrey County Council
03456 009 009

Please have a good description of the location ready to enable a quicker response.

For further guidance visit Surrey County Council's website

Surrey County Council
03456 009 009
Blocked Gullies (surface debris such as fallen leaves or litter)

SHBC
Environmental Services

For non emergency, email environmental.health@surreyheath.gov.uk

01276 707100

Surrey Heath Borough Council

01276 707100

(automatically diverted after hours)

Main River
such as the Blackwater, Bourne, Millbourne, Windlebrook and Trulley Brook

Environment Agency

Email enquiries@environment-agency.gov.uk

General Enquiry Line
03708 506 506

Floodline
03459 88 11 88

Environment Agency
0800 80 70 60

Floodline
03459 88 11 88

Canals Basingstoke Canal Authority
01252 370073
Basingstoke Canal Authority
01252 370073
Mains Drainage / Public Sewerage

Thames Water
0800 316 9800

Flooding from Manholes in the road should also be reported to Surrey County Council Highways to ensure
road safety is maintained. Contact 03456 009 009.

Thames Water
0800 316 9800
Cesspools and Septic Tanks

In the interests of good neighbour relations you should, first of all, advise your them as often they will not have realised.

Most will respond favourably and get it sorted out.

If a resolution cannot be found then please report the matter to Private Sector Housing Enforcement in Regulatory Services by telephoning 01276 707100. They will then take the matter up with the owner directly.

Surrey Heath Borough Council

01276 707100

(automatically diverted after hours)

Land Drainage or a Non-Main River

Surrey County Council
03456 009 009

For drainage guidance visit Surrey County Council's website

Surrey County Council
03456 009 0009
Private Sewer, Private Land or Private Road serving more than 1 property Thames Water
0800 316 9800
Thames Water
0800 316 9800
Flooding from Fields and Parks (including all open spaces)

Surrey Heath Borough Council
Leisure Services

01276 707100

Surrey Heath Borough Council

01276 707100

(automatically diverted after hours)

Flooding from unknown location
(please ensure no listing detailed above)

Contact Surrey County Council
Tel: 03456 009009