Get ready for winter

Surrey Heath Borough Council is preparing to minimise the impact of possible bad weather on services and help residents know where to find out the latest information.

In the event of any severe weather conditions such as snow or ice, updates and advice are available from, by following us on Twitter at or by liking our our Facebook page 'Surrey Heath'.

Power Cuts - Call 105


Flooding & Drainage

Reporting storm damage or problems

Get ready for winter

Stay healthy over Winter

GP and pharmacy opening hours


Meals on Wheels

Surrey Heath Borough Council will do all it can to maintain its meals-on-wheels service to elderly and vulnerable residents. Extra assistance will be pulled in from Surrey Heath Rangers who will support the service to operate as normally as possible.

Waste Services

During severe weather, a decision will be taken at 6am each day about sending out our refuse and recycling crews. Should wintery conditions mean it is unsafe, changes on collection days will be published on our website and social networking sites.

Community Transport and the Windle Valley Centre

The Dial-a-ride community transport service and the Windle Valley Centre will be reviewed on a day to day basis in case conditions mean it is too dangerous getting service users from their front doors to the buses. Should the services be suspended due severe weather individual service users would be contacted.

Roads and pavements

Surrey County Council is responsible for roads and pavements, including gritting and snow clearance. Their winter service updates, including priority gritting routes, grit bins locations and travel information.

Our street cleaning crews will help with the gritting of pavements in town centres and shopping centres in urban parts of the borough. 

Contacting Surrey Heath Borough Council in an emergency

Our Customer Contact Centre offers help and advice on council services. If you call when our contact centre is closed you will hear a message giving information and emergency telephone numbers. 

Tel: 01276 707100 (This is also a 24 hour Emergency line)

What to do in an emergency or disaster situation