Homelink

Homelink is a small not-for-profit Home Improvement Agency, funded and supported by local and central government. We offer advice, support and assistance to elderly, disabled and vulnerable people who privately rent or own and live in their own property and who wish to repair, improve or adapt them in order to be able to stay in their own homes.

Homelink can help clients achieve the repairs, improvements and adaptations they want in their home. We will guide clients through the entire process of making decisions, organising finance (including means tested grants / loans if applicable), arranging and overseeing the building work and other technical matters. We will provide advice on welfare benefits and other assistance that may be available.

We aim to provide services to our clients so that their needs and wishes are foremost. We will therefore ensure that clients are kept fully informed, are consulted on work we are carrying out and have the final say in all decisions.

Each client will receive an explanation of the service that we can offer them and a clear written statement of our fees and terms and conditions. In instances where we cannot assist, we will aim to refer clients to other agencies that may be able to help.

Every client has the right to accept or refuse anything that is offered to them. We will seek to include the clients' wishes and to modify proposals, wherever practical. Should a client wish to review, change or terminate a scheme at any stage, then they will be free to do so - subject to a full understanding of the implications and costs involved.

We will treat all information about you in confidence. Homelink will only divulge, with your consent, information about you to other people if it is necessary to do so in order to assist you to carry out works to your home.

We aim to provide you with a caring, reliable and efficient service which values cultural and social preferences. We offer a flexible, personal approach listening and responding to your needs.

Our staff welcome feedback and will take steps to redress any concerns that are raised.

What will the Caseworker do?

Our caseworker will visit you in your own home and offer a wide range of free advice and will:

  • Discuss your needs and wishes in more detail and help decide whether particular works may or may not be necessary and explain the options available to you before undertaking any work.
  • Make sure that you are clearly aware if you are entitled to any financial assistance to repair, improve or adapt your home.
  • Ensure that you are receiving any benefits to which you or your carers may be entitled to.
  • Help with form filling, letter writing and applications for financial assistance.
  • Explain what will happen next and give you an idea of how long it will take and generally provide practical and moral support throughout the process of repairs and adaptations.
  • Offer practical assistance by Camberley Care who can install alarms, keysafe, grab rails and other home safety and security devices.
  • If appropriate, arrange for Homelink's Technical officer to visit to draw up a schedule of works, obtain quotations from builders and oversee any work from start to finish.
  • Following this visit, you will receive an explanation of the service that we can offer you and a clear written statement of our fees and terms / conditions. In instances where we cannot assist, we will aim to refer you to other agencies that may be able to help.

Contact details for Homelink services and Disabled Facilities Grant:

The Homelink Team
Surrey Heath Borough Council
Surrey Heath House
Knoll Road
Camberley GU15 3HD

Telephone: 01276 707100

Christine.Davies@surreyheath.gov.uk