From 30th April Duty Officer Service will be available:-
There is no Duty Officer Service available on Tuesday and Thursday. On these two days when the Duty Officer Service is not available, enquiries will need to be made by telephone via the Contact Centre.
For Friday appointments please contact the Contact Centre, who will make the necessary arrangements. Appointments must be made by 2pm Thursday at the latest.
The service is currently a free service to assist homeowners with their enquiries in relation to extensions and other works to their properties. In many cases, unless very straightforward, it will be suggested that written advice should also be obtained.
The formal pre-application process has been set up to deal with commercial proposals and any required advice regarding such schemes should follow the pre-application procedure outlined on the Council's web-site.
The specific role of the duty officer and queries undertaken as a part of this service are limited to:
The following queries cannot be undertaken under the duty service:
If you are visiting the offices, please have to hand the following information which should be provided before contacting the duty officer:
It is also often helpful if the customer has scaled or dimensioned drawings, photos of the site and surroundings, etc. to explain their proposal.
Before the duty officer is able to meet you, they will need to check planning history, local plan and the Council's mapping systems, where appropriate, before meeting you and there can often be a noticeable time lag between your request and their arrival to meet you. Also, there may be a queue of people visiting to see the duty officer. Please bear with us as we only have the resources to provide one duty officer available at one time.
A brief record will be made of the conversation that is made between the customer and the duty officer. Although the Council does not automatically publish the details of pre-application discussions, under the Freedom of Information Act, we may receive from time to time a request from a member of the public to provide information regarding enquiries for pre-application advice and of any advice given. Subject to certain exemptions, we are obliged to provide this information under the Data Protection Act. The exemptions relate to commercially sensitive and confidential information. It is therefore important that you bring to the Council's attention at the outset any information which you consider may, if disclosed, prejudice your commercial interests or which you consider would breach confidentiality. It is then for the Council to decide whether it believes the information falls into these exempt categories, if a Freedom of Information request is subsequently received.