What to do if your bin is missed

Report Missed Collections
Before contacting us, please check that your bin and/or food waste caddy were;

• out for collection by 6am
• put at the edge of your property

Please be aware that we will be unable to return for any missed collections where bins have been put out on the incorrect day.

To check which collection calendar applies to your household, follow the link below

• View on line bin collection day finder

Please contact our helpline on 01276 707330 during office hours or outside this time, please contact 01276 707100 or email environmental.health@surreyheath.gov.uk.

Messages left will be actioned during normal office hours 9:00am to 5:00pm Monday to Friday and 8:00am to 4:00pm Saturday and Sunday. Alternatively, to report a missed collection by email, please complete the missed collection Opens in a new window form.

Our aim is to provide a trouble-free Refuse Service, but sometimes problems can occur. We have tried to set out what you can expect and what to do if things go wrong.

• Crews will be unable to collect containers that have been contaminated- please refer to the list on the lid of your wheeled bins
• If your bin or food waste caddy is missed and our contractor was at fault, we aim to collect within 24 hours of notification.
• Please notify us of any refuse spillages on the highways.
• Crews have been instructed to only empty official containers.
• Information is delivered to households to advise of collection arrangements during statutory holidays.