The responsibility for flooding and drainage problems can be complicated, and the following is not definitive, but hopefully in most cases it will direct you to the correct agency.
Types of flooding and who to contact
Highway Drainage (including road gullies and highway culverts)
For gullies obstructed by surface debris such as fallen leaves, please contact:
Surrey Heath Environmental Health
Tel: 01276 707330
Blocked gullies causing localised flooding should be reported to Surrey County Council Highways Department Opens in a new window
Tel: 03456 009009
View Surrey County Council - Drainage and Flooding
The Met Office website issues National Severe Weather Warnings. The geographic area covered by Surrey Heath is London and South East England - view weather conditions.
Flooding from the Highway
Occasionally, due to problems with road gullies, the public highway gets flooded and this can spread on to neighbouring property. You need to report this directly to Surrey County Council who are the Highway Authority for the Surrey Heath area.
Surrey County Council Highways has a 24/7 response service, with arrangements to receive calls outside working hours 03456 009009 or Report the problem Opens in a new window online.
Flooding from the River
Some areas in the Borough may be at risk of flooding from the Rivers.
There is an increased risk of flood to any property near a river. The River's Bourne, Mill Bourne, Blackwater, Windlebrook and some tributary watercourses are maintained by the Environment Agency.
The Environment Agency provide flood plain information to asses the risk to property, view the flood plain information Opens in a new window. Please note that the flood plain details are subject to change as new information is recorded.
If you have any concerns about the River near your home at any time, please call the:
The Surrey Heath Borough area is covered by Thames Water for all public drainage. You may be covered by South East Water Opens in a new window for your mains water supply but within the Surrey Heath area Thames Water Opens in a new window manage the sewer system on their behalf.
Private Sewer, Private Land or a Private Road
This is the responsibility of the property owner.
To find out who owns an area of land or property, contact the Land Registry. Opens in a new window.