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02 September 2010
For more information
Surrey County Council
Tel: 03456 009009
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Environment Agency
Tel: 0870 850 6506
General Enquiry Line
Tel: 08459 333 111
Emergency hotline
Tel: 0800 807060
Floodline
Tel: 0845 988 1188
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The responsibility for flooding and drainage problems can be complicated, and the following is not definitive, but hopefully in most cases it will direct you to the correct agency.
Types of flooding and who to contact
Highway Drainage (including road gullies and highway culverts)
Flooding from the River
Some areas in the Borough, may be at risk of flooding from the Rivers which flow through the locality.
There is likely to be an increased risk of flood damage to your property if you live near to any river. The River Bourne, River Blackwater, Millbourne, Windlebrook and some tributary watercourses are maintained by the Environment Agency.
The Environment Agency provide flood plain information to asses the risk to your property, view the flood plain information. Opens in a new window Please note that the flood plain details are subject to change as new information is recorded.
If you have any concerns about the River near your home at any time, please call the:
Public Sewer
Most of the County is covered by Thames Water Opens in a new window. You may be covered by South East Water Opens in a new window for your mains water supply but within the Surrey Heath area Thames Water manage the sewer system on their behalf.
Private Sewer, Private Land or a Private Road
This is the responsibility of the property owner. To find out who owns an area of land or property, contact the Land Registry. Opens in a new window
Flooding of private property from the Highway
Occasionally, due to problems with drainage gullies in the road, the public highway gets flooded and this can spread to neighbouring property which could be your house or garden. You need to report this directly to the Highway Authority, which is Surrey County Council and is no longer covered by Surrey Heath Borough Council.
Surrey County Council Highways has a 24/7 response service, with arrangements to receive calls outside working hours 03456 09009.