Council Tax Appeals

What to do if you think your Council Tax is wrong

How to appeal against your Council Tax bill
If you think your Council Tax bill is wrong tell us as soon as possible.
Remember you must still keep your payments up to date until your appeal is decided.

When to appeal
You can appeal if you think:

• we have sent the bill to the wrong person for your home
• your home should be exempt from Council Tax
• the amount of the bill is wrong, for example if you think you're entitled to a discount or we haven't reduced the bill for a disability

How to appeal
As a first step you should write to us giving reasons why you think your bill is wrong. When you write, include your name and address and say which decisions you don't agree with. We may ask you for more information so we can make a decision.

We may either decide:

• that the bill is wrong and send you a new one
• that the bill is right and explain why

How to appeal against your Council Tax band
If you think your Council Tax valuation band is wrong, you need to contact the Valuation Office Agency Opens in a new window (VOA).

The Listings Officer
Guildford Valuation Office
3rd Floor
Bridge House
1 Walnut Tree Close
Guildford
Surrey
GU1 4GA

Telephone: 03000 501 501 or visit the VOA website http://www.voa.gov.uk/ Opens in a new window

Remember you must still keep your payments up to date until your appeal is decided.