18 May 2013
Benefits Performance Indicators
| Performance Indicators 2011/12 | Target | Performance |
|---|---|---|
| Average no. of days to process new claims | 22 | 23 |
| Average no.of days to process changes of circumstance | 10 | 9 |
| Average no. of days to process new claims & change events | 15 | 9 |
| Performance Indicators 2010/2011 | Target | Performance |
|---|---|---|
| Average no. of days to process new claims | 24 | 24 |
| Average no.of days to process changes of circumstance | 9 | 9 |
| Average no. of days to process new claims & change events | 16 | 11 |
| Performance Indicators 2009/2010 | Target | Performance |
|---|---|---|
| Average no. of days to process new claims | 24 | 26.09 |
| Average no.of days to process changes of circumstance | 9 | 11.02 |
| Average no. of days to process new claims & change events | 16 | 15.02 |
| Performance Indicators 2008/2009 | Target | Performance |
|---|---|---|
| Average no. of days to process new claims | 26 | 25 |
| Average no.of days to process changes of circumstance | 9 | 11 |
| Average no. of days to process new claims & change events | 16 | 15.11 |
| Performance Indicators 2007/2008 | Target | Performance |
|---|---|---|
| Average no. of days to process new claims | 28 | 26 |
| Average no.of days to process changes of circumstance | 9 | 8 |
| Percentage of new claims determined within 14 days of all information received | 90% | 92% |
| Performance Indicators 2006/2007 | Actual Performance | Government Standard for top quartile |
|---|---|---|
| Average no. of days to process new claims | 26.14 days | Grade 4 Less than 30 days Grade 3 30 - 36 days Grade 2 36 - 48 days Grade 1 Over 48 days |
| Average no.of days to process changes of circumstance | 8.33 days | Grade 4 Less than 9 days Grade 3 9 - 20 days Grade 2 21 - 27 days Grade 1 Over 28 days |
| Percentage of accurate cases | 96.20 % | Grade 4 More than 99% Grade 3 98 - 99% Grade 2 96 - 97% Grade 1 Less than 96% |
| Percentage of new claims determined within 14 days | 91% | Grade 4 More than 90% Grade 3 83 - 90% Grade 2 73 - 82% Grade 1 Less than 73% |
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