When your benefit claim is processed, there are a number of decisions made on it. For example, how much your income and capital is. This affects the amount of benefit you receive.
If you think a benefit decision is wrong, you must get in touch with us within one month of the date on your notification letter, otherwise we may not be able to consider any dispute.
Using the PDF details form below, you can either:
What happens after a decision is looked at again?
If the original decision can be changed we will do so and send you a new decision. If we cannot change the decision, we will write to tell you why. If you still disagree you have one month to appeal in writing, from the date of our letter.
If you want to lodge an appeal
You must write to this office very clearly stating:
write to us at:
Surrey Heath Borough Council
Surrey Heath House
Surrey GU15 3HD
Who can ask for a decision to be looked at again or make an appeal?
The benefit claimant and their partner
A person appointed to act for a claimant.
A landlord or agent where Housing Benefit is paid direct.
Making a late appeal
Sometimes the time limit for appeals may be extended. The extension must be requested in writing, providing the reasons for the request. Only the Tribunals Service for Social Security and Child Support can decide if a late appeal can be accepted.
The Appeal Tribunal
Disputes that go to the appeal stage will be heard locally by a Tribunal based in Aldershot.
You will be asked if you want to attend but you do not have to, because a decision can be made based on the paperwork provided. If you decide to go, your travel expenses will be paid by the Tribunals Service.