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01 October 2014

Website Accessibility

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Surrey Heath Borough Council have designed this site to be as accessible as possible to all our citizens.

The Surrey Heath web siteis compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) Opens in a new window of the Web Accessibility Initiative.

The following accessibility features are intended to make the site easy to use for all visitors.Listen to site icon

Listen to the site using ReadSpeaker
ReadSpeaker LogoIf you have trouble reading text online, you can use our ReadSpeaker tool to have the text read out loud to you. It is really simple to use and you don't have to download anything.

ReadSpeaker Listen ButtonTo listen to the main content you simply click the listen button to listen to the web page's content.

An audio player appears (see image below) and ReadSpeaker starts reading the text of the web page out loud.

ReadSpeaker Listen Controls

In the player you can:

  • Adjust the volume
  • Pause/ restart the reading
  • Stop the reading
  • Restart the reading
  • Choose the settings icon if you want to customize the settings
  • Click the download icon to download the audio file
  • Close the player

Listen to selected text
You can also select a part of the text that you want to listen to. Once selected a pop-up listen button will appear next to the mouse pointer. When you click the pop-up listen button, an audio player will appear and ReadSpeaker will start reading the text you have selected. You will have access to the same controls as described above.

Settings
In the settings menu you can customise the following:

  • have the text highlighted while read
  • text highlighted on a word and sentence basis, sentence only, or word only
  • style and colours for the highlighting
  • reading speed to be slow, medium, or fast
  • page to scroll automatically to follow the highlighted text
  • pop-up Listen button to be shown when text is selected

For more information please visit ReadSpeaker's text to speech website Opens in a new window

Changing text size
Some users with certain visual impairmentsmay find thatthe defaulttext sizeof websites make themdifficult to read. All of thetext elements of the Surrey Heathsite can be expanded by makinguse of browser functionality, as set out below.

Larger Font size iconAlternatively, you can use the three 'Larger Text' options on the top menu navigation. This function will automatically increase the size of your browser font. To return to your original size, click on the smallest 'A' option.

How to change your font size in different web browsers
You can use the Large Text option on the top navigation bar of this site or alternatively, depending on your internet browser, you can following the instructions below.

For Internet Explorer browsers
Press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' returns you to the default size.

  • Open the ' View ' menu with your mouse, or by pressing ' Alt'+'V '.
  • Select the ' Text Size ' option with your mouse, or by pressing ' X '.
  • Choose the text size you require with your mouse or by using the up and down arrow keys and pressing 'Enter' or by clicking on it.
  • If you have Internet Explorer 7 or later, you can also increase the text size using the zoom tool which is shown in the bottom right hand corner of the browser by a magnifying glass and 100%. Or go to Page in the top toolbar and select Zoom.

For Firefox browsers

  • Press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' returns you to the default size.
  • You can also open the ' View ' menu with your mouse, or by pressing ' Alt '+' V '.
  • Select the ' Text Size ' option with your mouse or by pressing ' S ' twice.
  • Increase or decrease the text size with your mouse or by using the up and down arrow keys and pressing 'Enter'.

For Opera browsers

  • You can easily make both text and graphics larger or smaller using the numberpad ' + ' and ' - ' keys. Each press will increase or decrease the size by 10%.

For Google Chrome browsers

  • Click the "Control the current page" button, select "Text Zoom".
  • Select "Larger" or "Smaller", or "Normal" to make text the default size.
  • To make the web page text size larger via the keyboard: Ctrl + + on the numeric keypad (hold down Ctrl and press +), or Ctrl + = on the main keyboard

For Safari browsers

  • Select the Safari View menu to see the various options for adjusting text size.
  • To make the web page text size larger via the keyboard: To increase text size using your keyboard, simultaneously press and hold the Ctrl key and the plus (+) key.
  • To decrease text size, simultaneously press and hold the Ctrl key and the minus (-) key.
  • To return to a page's default text size, simultaneously press and hold the Ctrl key and the 0 (zero) key.


Other browser software will make use of similar functionality, most likely available from the "View" option or equivalent.

For more detailed information on changing your text size options permanently and for other accessibility settings available, please visit the BBC's accessibility pages Opens in a new window.

Text Contrast
Certain users may need to alter the default combination of black text on a white or light green background that is used on the Surrey Heath website. If necessary, the combination of background and text colour can be controlled in the following way:

Internet Explorer

  • Select "Tools" then "Internet Options" from the menu at the top of your browser.
  • Press the "Accessibility" button and check the box marked "Ignore Colours Specified on Web Pages". Press "OK".
  • From the "Internet Options" box, press the "Colours" button
  • Select the required colour scheme, press "OK" here, and then again on the "Internet Options" box.

Google Chrome browser
The Chrome browser supports assistive technology including some screen readers and magnifiers. It offers people with low vision a number of tools, including full-page zoom and high-contrast color. In addition, Chrome Extensions are extra features and functionality that you can easily add to your Chrome browser to customize it with functionality you need. There are many extensions which improve accessibility or which help developers create accessible web applications, such as ChromeVox, ChromeShades, and ChromeVis.

Resources

Mozilla Firefox

  • Select "Tools" then "Options" from the menu at the top of your browser
  • Click the "Font and Colours" button and uncheck the box marked "Use system colours"
  • Select the required colour scheme and press "OK"


Netscape

  • Select "Edit" then "Preferences" from the menu at the top of your browser
  • Expand the "Appearance" category in the left hand section of the dialog box
  • Check the box marked "Use my chosen colours...."

Other browser software will make use of similar functionality, most likely available from the "View" option or equivalent.

For more detailed information on changing your text size options permanently and for other accessibility settings available, please visit the BBCs accessibility pages Opens in a new window.

Access Keys

Surrey Heath Council website uses the UK Government access keys system, to enable keyboard navigation to specific areas of the site. The following keys have been employed:

PageAccess Key
Skip to ContentS
Homepage1
What's New2
Site Map3
Search4
A-Z Services5
Website Help6
Complaints7
Enquiries8
Feedback9
Access key details0


If you are using Microsoft Internet Explorer, hold down the Alt key, hit the appropriate access key and then hit the Return key.

If you are using Netscape or Mozilla Firefox, hold down the Alt key and hit the appropriate access key.

Plain English
We aim to use plain language throughout the site and try to avoid using unnecessary jargon and acronyms. Some text documents such as Committee agendas and minutes may contain more complex or technical language.

Languages and Translation
You can translate areas of the Surrey Heath website into a number of different languages by using a free translation facility provided by Yahoo! - Babelfish Language Translation Opens in a new window.

If you would like to talk to council staff by using your first language, then ask about Language Line in the Contact Centre.
Find out more information about our quick and easy translation services.

Images

We provide a text alternative for all images on the website.

Opening and downloading Adobe Acrobat documents
Downloadable documents on the site are in Portable Document Format (PDF). Throughout the site we have provided a link to the Adobe Acrobat website so that you can download the free Adobe Reader needed to open a PDF. The current version of Acrobat Reader (version 7) has improved accessibility features and includes the facility to read the text out loud.

Interactive maps
Whilst every effort has been made, it is not currently possible to make Geographic Information System (GIS maps) completely accessible to all users (for instance Javascript and style sheets must be enabled).

You can access a wide range of the information available in these maps in text format within the My Surrey Heath application.
If you require help with the interactive maps call James Rutter, GIS Manager on 01276 707200.


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