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Local Government Ombudsman

About the Local Government Ombudsman
The Ombudsman who deals with Surrey Heath Borough Council can be contacted at:

Millbank Tower
Millbank
London
SW1P 4QP

Tel: 020 72174620
Fax: 020 72174621
enquiries.london@lgo.org.uk
Advice Line: 0845 6021983

You can also visit their website at www.lgo.org.uk Opens in a new window

Alternatively, there is a booklet called 'Complaint about the Council? - How to complain to the Local Government Ombudsman' which is available from the Council offices.

Your right to confidentiality
We will ensure that the details of your complaint are made known only to those who need to consider/administer the complaint (including third parties where allegations concerning them are made) and shall not be made public.

Where you have involved a Councillor in your complaint we will also keep them informed.

Local Government Ombudsman Annual Letter 2008
The annual letter provides a summary of the complaints the Local Government Ombudsman have received about Surrey Heath Borough Council. It also includes comments on the Council's performance and complaint handling arrangements.

Download
Ombudsman Annual Letter 2007/08 Opens in a new window
Ombudsman Annual Letter 2007/08 Statistics Opens in a new window