Frequently Asked Questions

Is it safe to pay over the Internet?
Yes, it's safe to pay over the Internet. The information you send us is encrypted. This means that nobody can read it as it travels across the Internet.

If you would like to check the secure status of our web server, where your details are held, click on the padlock symbol on the bottom right hand corner of your browser.

We store your credit card details securely, and access to them is restricted.

What happens once I've given you my credit card details?
Once you've sent us your credit or debit card details, and the payment has been approved, your account will be debited within two working days.

What services can I pay for?
Currently, you can pay for the following online:

Business Rates
Council Tax
Parking Fines
Surrey Heath Invoices

We are working to put all council payments online.

Do you have a query about your Council Tax or Business Rates account?
Why not take a look at our Council Tax or Business Rates information. Alternatively you may email revenues@surreyheath.gov.uk or telephone 01276 707176 for Council Tax queries or 01276 707136 for Business Rates queries.

Who can I contact if I have problems using the online payment service?
If you have any queries or problems regarding online payments, please contact the Transactions Group via email at transactions.group@surreyheath.gov.uk.

How else can I pay for services other than online?
If you are unable to make a payment online, you can also make payments to the Council in person, by post or by telephone - View more information