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DVD Contact Centre Views

When using the video screen on the video use the arrow to start the video. You can pause at any stage of viewing by clicking on the pause option when hovering over the same area for playing the DVD. If you are unable to see the embedded version a downloadable version is available of every video which can be downloaded and viewed on your computer.

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Contact Centre Views

The video clips below explain how the Council started the process of developing a multi channel Contact Centre and the emphasis on improvements in customer service. DVD of the Contact Centre Views download version Opens in a new window.