FAQs - Paying My Council Tax

Questions include:
How can I pay my Council Tax?
When do I need to pay?
When will my payment show on my account?

Q: How can I pay my Council Tax?
A: We accept payment of Council Tax through all the following ways:-

On-line payments by a range of debit and credit cards can be made through our website by clicking here.

Direct Debit
The easiest way to pay your Council Tax is by Direct Debit. Paying by Direct Debit takes away the hassle of remembering to write and send in cheques, renew standing orders or queue at a bank.

Once set up the Direct Debit continues each year and you remain protected by the Direct Debit Guarantee. You will be sent a notification once a year of the amounts to be taken from your account

Paying by Direct Debit is also much cheaper for the Council as it saves substantial administrative time and expense processing cash and cheques. Such savings help keep the Council Tax as low as possible and fund vital local public services.

If you wish to pay by Direct Debit complete the form in your payment booklet orclick here to print a Direct Debit form to complete and post back to us or contact us on 01276 707176 and we will send you a postpaid form.

Credit and Debit Cards
Telephone our 24 hour automated payment line on 01276 707680 to pay using your Visa, Master Card, Maestro, Solo or Delta cards. Please note we do not accept American Express, Diners Card or JCB cards.

Post a Cheque
Write your Council Tax account number on the reverse of your cheque and send it to the Council with the appropriate Bank Giro Credit Slip from your payment book. Cheques should be crossed and made payable to Surrey Heath Borough Council. Please be aware it is Council policy NOT to accept post-dated cheques.

To Pay by Telephone Banking, Home Banking via the internet or Standing Order
Your bank will ask for our bank details which are:-

Sort Code 62-24-36
Account Number 00000000

You must also tell the bank your Council Tax account number which will be shown on your bill and that the payments are made to National Westminster Bank PLC for the credit of Surrey Heath Borough Council.

Through a bank
Complete the appropriate voucher from your payment book and present it with your payment at a bank. Please note a fee may be charged.

At a Post Office
To pay fee-free at any Post Office you can use a Freepay card. Contact the Council on 01276 707176 and we will arrange to send you a card and full instructions.

Q: When do I need to pay?
A: Your Council Tax bill will explain when you need to make your payments. Payment will generally be by monthly installments due on or by the 2nd of the month.

Q: When will my payment show on my account?
A: Direct Debit payments will be credited to your Council Tax account the next working day.

For all other payments you must allow extra time for the payment to reach us. Payments made through a bank or Post Office can take up to 6 working days to be received by the Council. Please bear this in mind or you could receive a reminder.

surreyheath.gov.uk

FAQs - Paying My Council Tax