Mental Health Crisis Helpline

Mental Health Crisis Helpline covering whole of Surrey and North East Hampshire

A Telephone Crisis Helpline that people with mental health problems anywhere in Surrey and North East Hampshire can call in times of crisis or distress is listed below:

Tel:  0300 456 83 42

The service is funded by NHS Surrey and provided by Surrey and Borders Partnership NHS Foundation Trust. It is staffed by care professionals who are experienced in working with people with mental health issues.

The Crisis Helpline is available out of hours from 5.00pm to 9.00am Monday to Friday with 24-hour cover at weekends including Bank Holidays. If the lines are busy, the call will be diverted to an answer-phone which will enable the caller to leave their contact details for someone to call back within half an hour.

In normal office hours the phone will be answered by a trained member of staff and the call will be directed to the appropriate day time Community Mental Health Team or Service who can provide support and undertake a crisis screening assessment.

Details of calls will normally be kept confidential but the caller will be informed if it is necessary to pass information to other relevant agencies or professionals to obtain additional care and support.

Information may also be passed on if there is concern that the caller or others are at risk of serious harm or if a court orders it or If the information is essential for the investigation of a serious crime.

Posters and leaflets giving details of the service are being distributed widely across Surrey and North East Hampshire.

The Trust's Director of Operations, Jo Young, said: "In response to the requests we have had, we are really pleased to be providing this additional service for people with mental health problems in our communities in Surrey and North East Hampshire."