17 May 2012
Consultation Programme 2008/2009
Surrey Heath Borough Council's Consultation Programme 2008/2009.
| Consultation | Method | Start Date |
|---|---|---|
| Homelessness Prevention Strategy | Stakeholder days and customer survey | April 2008 |
| Waste Collection and Recycling Proposals and Options for Surrey Heath | E-mail and electronic survey, postal questionnaire | July 2008 |
| Web Review Survey - Information Equality Impact Assessment | Electronic survey, postal and Web Survey | July 2008 |
| Action Holiday Scheme - Satisfaction Survey | Postal Survey to users of the Scheme | August 2008 |
| Housing Market Assessment undertaken with Blackwater Valley Partnership | Postal Questionnaire | September 2008 |
| Place Survey - Customer Satisfaction Survey (working with all Surrey Districts and County Council) | Postal Survey to residents | September 2008 |
| Housing Allocation Policy and Home Choice joint consultation with Peerless Housing Association | Review Allocation Policy and Home Choice service survey, sent to people on the Housing Register | Housing Team with Peerless December 2008 Housing Register Consultation March 2009 |
| Contact Centre Customer Satisfaction Survey by Telephone | Customer chosen randomly from calls made to Contact Centre on a particular day and asked a variety of question on how well their enquiry or transaction was handled. | October 2008 quarterly |
| Customer Satisfaction Face to Face surveys - Service Specific | Face to face surveys are handled in the same way only face to face questions for service specific surveys are chosen by the service area complemented by regular customer care questions. | October 2008 Quarterly |
| Concessionary Bus Fares - Satisfaction survey to inform Equality Impact Assessment | Face to face survey in the Contact Centre | July 2008 |
| Business Breakfast | Meeting/Networking Event | September /January 2008/2009 |
| Pest Control Satisfaction Survey | Postal Survey to customers who have asked for treatment | Jan 2009 Quarterly |
| Satisfaction Survey of businesses with local authority regulations services (environmental Health and Licensing) | Postal Surveys sent out to businesses | January 2009 |
| Safer Surrey Heath Partnership - Community Safety Priorities | Attending Neighbourhood Watch coordinators meeting. Sending survey by e-mail to staff, community groups, businesses and Equality groups and on the website. | February/March 2009 |
| Atrium Liaison Forum SurveyFile Type: Adobe PDF document, File Size:83.54 Kb (12 seconds @ 56K) Opens in a new window | Electronic survey distributed to Liaison Forum Members | February 2009 |
| Tackling Fuel Poverty - Survey of the percentage of people receiving income based benefits living in homes with low energy efficiency. | Survey | February 2009 |
| Planning Applications Supplementary Planning Document | Letters sent to identified stakeholders | February/April 2008 |
| Camberley Town Centre Area Action Plan Preferred Options | Press notices and adverts, exhibition in Main Square, stakeholder forum, student questionnaire | April/June 2008 |
| Core Strategy and Development Management Policy (Options Document) | Forums/Meetings, Letters, questionnaires sent to identified consultees. Press notices and adverts | September/November 2008 |
Surrey Heath Borough Council
Surrey Heath House, Knoll Road, Camberley, Surrey GU15 3HD
Tel: 01276 707100 Fax: 01276 707177 DX 32722 Camberley
enquiries@surreyheath.gov.uk
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