Reporting antisocial behaviour

The Council and agency partners have a wide range of tools and powers available to address issues of antisocial behaviour. All cases will be reviewed to ensure that the right approach is used to deal with the issues raised.

There is no 'one size fits all' approach in dealing with matters of antisocial behaviour. The agencies will consider early intervention opportunities before progressing to formal approaches, such as legislative powers granted under the Antisocial Behaviour, Crime and Policing Act 2014.

Working together

If an individual or a location becomes the subject of multiple reports, we work together with multiple agencies (such Surrey Police and Surrey County Council) to try and address the problem. Two multi-agency groups meet regularly. 

Community Harm and Risk Management Meeting (CHaRMM) 

This group meet to discuss individuals.

The Joint Action Group 

This group meet to discuss locations or crime types showing an increase.

At these meetings information is shared under the agreed Surrey information sharing protocol.

Antisocial behaviour case review

The Antisocial Behaviour, Crime and Policing Act 2014 introduced specific measures designed to give victims and communities a say in the way that complaints of antisocial behaviour are dealt with.

This includes the anti-social behaviour case review, formerly known as the community trigger. This gives victims of persistent antisocial behaviour reported to any of the main responsible agencies (such as the council, police, housing provider) the right to request a multi-agency case review where a local threshold is met.

Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to carry out a case review when someone requests one and their case meets the threshold. 

Find out how to request an antisocial behaviour case review.

Public Space Protection Orders (PSPO)

Surrey Heath Borough Council have introduced Public Space Protection Orders in the borough to deal with low level antisocial behaviour, which is linked to dog related issues, the use of psychoactive substances, alcohol control zones and street begging. 

Find out more about Public Space Protection Orders.