Biffa Statement - 6th January 2016

BIFFA STATEMENT FOR SURREY HEATH BOROUGH COUNCIL

6th January 2016

The Biffa team responsible for collecting household recycling and refuse in the Surrey Heath Borough Council area apologises sincerely for a rare failure to meet its usually high service standards.

A round in the Windlesham area on Saturday 2nd January was not completed due to circumstances beyond Biffa’s immediate control. These primarily were an unexpected staff shortage which, coupled with the higher than normal waste volumes arising during the Christmas holiday period, meant the round could not be completed.

A Biffa crew completed the round on Monday 4th January.