Complaints

Contact Us

For further information please contact:

Richard Payne
Head of Customer Relations Development

Tel: 01276 707150
Fax: 01276 707177
complaints@surreyheath.gov.uk

Surrey Heath Borough Council
Surrey Heath House
Knoll Road
Camberley
Surrey GU15 3HD

Report your Complaint online

Image of a woman who wants to complaint to Surrey Heath Borough Council

Something to Complain About
The aim of Surrey Heath Borough Council is to provide the best service it can and the way of doing this is to listen to residents and customers.

Complete an online complaints form

What is a Complaint
A complaint is an expression of dissatisfaction about something the Council said it would do and didn't, or a poor standard of service.
Find out information on what is a complaint

Local Government Ombudsman
Find out information on the Local Government Ombudsman

Customer Care Standards
View the Surrey Heath Borough Council aims for Customer Care Standards

Unhappy with a Councillor's behaviour?
The Standards Committee is responsibile for considering complaints made against Councillors that they may have breached the Code of Conduct.
View more information