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02 September 2010

Benefits Performance Indicators

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For more information, please contact:

Benefits

Tel: 01276 707121
Fax: 01276 707664
benefits@surreyheath.gov.uk

Surrey Heath House
Knoll Road
Camberley
Surrey GU15 3HD

Performance Indicators 2008/2009	Target	Performance
Average no. of days to process new claims	26	25
Average no.of days to process changes of circumstance	9	11
Average no. of days to process new claims & change events (new indicator)	16	15.11

Performance Indicators 2007/2008	Target	Performance
Average no. of days to process new claims	28	26
Average no.of days to process changes of circumstance	9	8
Percentage of new claims determined within 14 days of all information received	90%	92%

Performance Indicators 2006/2007	Actual Performance	Government Standard for top quartile
Average no. of days to process new claims	26.14 days	Grade 4 Less than 30 days Grade 3 30 - 36 days Grade 2 36 - 48 days Grade 1 Over 48 days
Average no.of days to process changes of circumstance	8.33 days	Grade 4 Less than 9 days Grade 3 9 - 20 days Grade 2 21 - 27 days Grade 1 Over 28 days
Percentage of accurate cases	96.20 %	Grade 4 More than 99% Grade 3 98 - 99% Grade 2 96 - 97% Grade 1 Less than 96%
Percentage of new claims determined within 14 days	91%	Grade 4 More than 90% Grade 3 83 - 90% Grade 2 73 - 82% Grade 1 Less than 73%